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customer support software

2 statements across 2 episodes · 0 bullish · 2 bearish · 2 people on the record · first statement Feb 21, 2026 by Harry Stebbings · across every show →

Everything said about customer support software, oldest first

Feb 21, 2026 bearish
Prediction Held up
Stebbings: AI model providers will displace customer support software startups
“I do think, sorry, I do think, like, I think you're going to come for customer support, and I wouldn't want to be in that category.”
Harry Stebbings Feb 21, 2026 ▶ 48:18 OpenAI's Codex Lead: Why Coding as We Know It is Over · 20VC with Harry Stebbings
Aug 27, 2026 bearish
Prediction Not checkable as stated
Lemkin: Classic CS and CX software won't exist in 24 months
“Classic CS and CX won't even exist in 24 months. There's really no, there'll be commodity cheap products But we won't even need it. It's already dying and merging into marketing, sales, every, everything's becoming one agent.”
Jason Lemkin Aug 27, 2026 ▶ 1:23:32 Anthropic's $30T Assumption & OpenAI Confirms IPO | Why Customer Service & Robotics are Overinflated
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