O'Driscoll: FinTech vendors lacking API-forward products will lose market share
“Whichever of those doesn't have an API forward product. We'll lose market share, which everyone does. We'll gain market share.”
Rypka: Torchy's co-founder charged $15,000 of pumpkins to the company Amex
“Unbeknownst to me, he puts, you know, I think it was around 15,000 dollars worth of pumpkins on our business Amex card.”
Sacks: Stablecoin bill allows issuers to offer rewards and marketing rebates
“The bill allows for all sorts of marketing promotions, rebates, that kind of stuff. So maybe it's not called interest, but there are mechanisms to create, let's say rewards for stable coin holders. So it's not as like black and white as just, oh, there's like …”
Page and Brin offered to sell Google to GoTo for $200M
“And Larry and Sergey Before they raised the Sequoia and Kleiner round came to Bill and said, what about two hundred million?”
Benfer: The ideal, albeit expensive, sales rep-to-manager ratio is seven to one
“Sweet spot is always seven reps to one manager based on where I'd work. I found, by the way, that's expensive. That's an expensive model.”
SaaStr processes $22M annually through BILL with a six-person team
“We're Six people pushing twenty two million a year through bill.”
BILL has 250,000 core platform customers out of 475,000 total
“And that's on the, on all three kind of original platforms, if you will, that's Bill, that's Divi, that's Invoice To Go. On the core builds probably around 250,000.”
Non-AI SMB spend per customer has been flat for three quarters
“What we've seen this year is more stabilization in the last maybe three quarters. And so I call this the wait and see economy. This is, nobody's investing for growth the way they were three years ago, which is crazy. People were just investing, investing. Obvi…”
BILL consistently adds roughly 45,000 customers per quarter
“We've grown customers, right? And so that sense, we are immune. Like we keep adding customers roughly 45,000 a quarter. We've been doing that for a while. That's very consistent growth for us.”
BILL monetizes customer transaction spend in addition to subscription fees
“And our goal was to get people in on subscription. We'll talk more about that later. And then earn the right to do these transactions, which then allow us to make more money. So we make more money on all the spend that you have, not just on the subscription fe…”
BILL's mobile app users have the highest Net Promoter Score
“I think the mobile phone users, they have the highest MPS, right? That's just super simple and super easy.”
Lacerte: BILL has reached 2,200 employees
“We're 2200 now.”
Product empathy and dogfooding culture must start with leadership
“It does start at the top. Like I will go into any roadmap discussion and I will be talking about the product. I'm in the UX Slack channel. I'm reporting bugs. And that helps people know that, Hey, this is valued in the culture that we all need to use the appli…”
BILL hosts open customer support shadowing hours for all employees
“So what we do now is we run We have support hours where anybody can join and watch support get done.”
BILL generated $50M in revenue and had 1M network users in 2017
“Fast forward to 20 17 when, okay, the business is starting to scale. Probably 2017 was fifty million in revenue or something like that. And we had a network that was a million or more.”
BILL once reported 300% year-over-year revenue growth on an earnings call
“To be on a public earnings call and to be public and to say, we grew 300% year over year. That was a fun day. And I knew I'd pay the price later because you can't grow that fast forever.”
BILL processes 1% of US GDP annually and $1T in five years
“One percent of GDP goes through bill. One percent every year. A trillion dollars has been moved on the platform in the last five years.”
BILL connects 7.1 million network members for immediate vendor onboarding
“The network is a part of that because 7.1 million means that when you sign up today, there's a chance that your vendor is going to be there and that you don't have to worry about figuring out how to pay them.”
BILL's direct competitors are not regulated money transmitters
“The part that I think becomes a moat competitively is we move money and it's regulated and we do it well. I don't know any of our competitors that are actually regulated that know how to, we have regulators in our shop all the time.”
Financial platforms only earn the right to monetize payments through software excellence
“We don't get to do your payments unless you love the software that you just talked about. Like we are a software government. We have to make a great experience. We have to make it so that when you're going between buildings, you can actually pay a bill if you …”
BILL operates over 12 distinct payment revenue streams
“Creating these different touchpoints, we have over 12 different payment revenue streams, and that's just a lot.”
BILL has roughly 80% gross margins compared to Shopify's 50%
“It took forever, but as a result, you've got, you have, like, 80% gross margins. Shopify is like 50, toast is 30.”
Obtaining 50-state money transmitter licenses took BILL at least five years
“Getting all the licenses, the MTLs, money transfer licenses across all 50 states... It was Probably a five year effort, at least.”
BILL employs roughly 100 engineers and product managers solely on payments
“There's an engineering team and a product team that just works on the payment engine. All they do all day long... That team probably is around a hundred or so.”
Choice overload drives small businesses to demand software consolidation
“So what that tells consumers and all of us is that there's too much choice. Which is why consumers, small businesses, I think of as consumers are asking for consolidation, which is why we've acquired companies is why we built our platform to continue to be ext…”
BILL maintains an 86% customer logo retention rate
“So what we've shared is that we're at 86% logo retention.”
Supplier payment choices account for 30% of BILL's core revenue
“30% of our core bill revenue comes from suppliers that are making a choice about a payment.”
BILL is beta testing an invoice financing product for suppliers
“We have a new product called invoice financing. That's in alpha beta that lets the supplier say, you know what? I don't want to wait for Jason to pay me in 45 days. He always pays in 45 days, but I don't want to wait for that. I'm going to actually get paid no…”
The core BILL platform has penetrated 3% of US employer businesses
“On the core bill platform out of employers, it's three percent of, so three percent of six million use the core bill”
BILL's spend management product Divvy is growing roughly 30% year-over-year
“And the spend and expense platform that used to be Divi now built, it's growing exceptionally well. So, roughly, 30% year over year.”
American Express, JPMorgan, and Capital One will enter spend management software
“And by the way, Amex and JP Morgan and Capital One, they are going to spend time on this, and we believe that our embedded partnership strategy will help.”
BILL processes five million AI document predictions per day
“There's five million predictions a day using AI today on the, all the documents that are coming through Bill.”
Vishria: Peter Fenton is people-first, while Bill Gurley is market-first
“Peter is very much like people first. Bill is very much, I would say like market first. And like, and that's, it's just a different, it's a different mental model and looking at these things.”
Lacerte: Bill Scaled Gross Margins From 50% to Near 80%
“We worked hard and probably within five years, we had gross margins that were probably north of 50%, right? And so now our gross margins are close to 75 to 80, somewhere in that range.”
Lacerte: B2B payment software defensibility comes from workflow over payment execution
“And I would always start with the payment is the last thing that a customer does, right? It's everything before that matters. Like you're not going to just sign a check or use bill.com to essentially sign a check or actually not trying to pay unless you know w…”
Lacerte: Bill processes $170 billion in run-rate payment volume
“And since all the money goes through us on a run rate basis, a hundred and seventy billion dollars now, since all that money goes through us, we're able to do other things that other players can't.”
Lacerte: Bill Went Public Partly to Fund M&A with Stock Currency
“When we went public, one of the reasons was to have a currency to be able to add onto the platform to serve more customers with better products.”
Angie's List realized half of early signups came via basic website
“Bill asked, so how's that website working one day? And we realized it was like, you know, half of our signups were coming in over this little website.”