BILL

0 statements across 0 episodes · 16 bullish · 0 bearish · 3 people on the record · first statement May 29, 2024 by René Lacerte · said 98 times in 8 episodes since 2022 · across every show →

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brought up most by Jason Lemkin (51), René Lacerte (37), Tom Clayton (1), Michelle Benfer (1)

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Everything said about BILL, oldest first

May 29, 2024 positive
Insight
Lacerte: B2B payment software defensibility comes from workflow over payment execution
“And I would always start with the payment is the last thing that a customer does, right? It's everything before that matters. Like you're not going to just sign a check or use bill.com to essentially sign a check or actually not trying to pay unless you know w…”
René Lacerte May 29, 2024 ▶ 10:49 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024 positive
Disclosure
Lacerte: Bill Went Public Partly to Fund M&A with Stock Currency
“When we went public, one of the reasons was to have a currency to be able to add onto the platform to serve more customers with better products.”
René Lacerte May 29, 2024 ▶ 27:31 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024
Assertion Supported
Lacerte: Bill processes $170 billion in run-rate payment volume
“And since all the money goes through us on a run rate basis, a hundred and seventy billion dollars now, since all that money goes through us, we're able to do other things that other players can't.”
René Lacerte May 29, 2024 ▶ 14:33 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
May 29, 2024 positive
Assertion Not publicly verifiable
Lacerte: Bill Scaled Gross Margins From 50% to Near 80%
“We worked hard and probably within five years, we had gross margins that were probably north of 50%, right? And so now our gross margins are close to 75 to 80, somewhere in that range.”
René Lacerte May 29, 2024 ▶ 7:10 René Lacerte, CEO Bill + Jason Lemkin: "It's Just Getting Good for SMB SaaS"
Oct 22, 2024 positive
Insight
Product empathy and dogfooding culture must start with leadership
“It does start at the top. Like I will go into any roadmap discussion and I will be talking about the product. I'm in the UX Slack channel. I'm reporting bugs. And that helps people know that, Hey, this is valued in the culture that we all need to use the appli…”
René Lacerte Oct 22, 2024 ▶ 13:01 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Prediction Not checkable as stated
American Express, JPMorgan, and Capital One will enter spend management software
“And by the way, Amex and JP Morgan and Capital One, they are going to spend time on this, and we believe that our embedded partnership strategy will help.”
René Lacerte Oct 22, 2024 ▶ 50:26 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Supported
BILL generated $50M in revenue and had 1M network users in 2017
“Fast forward to 20 17 when, okay, the business is starting to scale. Probably 2017 was fifty million in revenue or something like that. And we had a network that was a million or more.”
René Lacerte Oct 22, 2024 ▶ 20:44 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Disclosure
BILL monetizes customer transaction spend in addition to subscription fees
“And our goal was to get people in on subscription. We'll talk more about that later. And then earn the right to do these transactions, which then allow us to make more money. So we make more money on all the spend that you have, not just on the subscription fe…”
René Lacerte Oct 22, 2024 ▶ 7:30 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Not yet assessed · timeframe Oct 2024
BILL consistently adds roughly 45,000 customers per quarter
“We've grown customers, right? And so that sense, we are immune. Like we keep adding customers roughly 45,000 a quarter. We've been doing that for a while. That's very consistent growth for us.”
René Lacerte Oct 22, 2024 ▶ 6:54 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Partly supported
BILL operates over 12 distinct payment revenue streams
“Creating these different touchpoints, we have over 12 different payment revenue streams, and that's just a lot.”
René Lacerte Oct 22, 2024 ▶ 28:02 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Not checkable as stated
SaaStr processes $22M annually through BILL with a six-person team
“We're Six people pushing twenty two million a year through bill.”
Jason Lemkin Oct 22, 2024 ▶ 2:36 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Insight
Choice overload drives small businesses to demand software consolidation
“So what that tells consumers and all of us is that there's too much choice. Which is why consumers, small businesses, I think of as consumers are asking for consolidation, which is why we've acquired companies is why we built our platform to continue to be ext…”
René Lacerte Oct 22, 2024 ▶ 34:12 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Insight
Financial platforms only earn the right to monetize payments through software excellence
“We don't get to do your payments unless you love the software that you just talked about. Like we are a software government. We have to make a great experience. We have to make it so that when you're going between buildings, you can actually pay a bill if you …”
René Lacerte Oct 22, 2024 ▶ 27:25 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Disclosure
Obtaining 50-state money transmitter licenses took BILL at least five years
“Getting all the licenses, the MTLs, money transfer licenses across all 50 states... It was Probably a five year effort, at least.”
René Lacerte Oct 22, 2024 ▶ 30:40 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Partly supported
BILL maintains an 86% customer logo retention rate
“So what we've shared is that we're at 86% logo retention.”
René Lacerte Oct 22, 2024 ▶ 38:07 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 bullish
Assertion Not yet assessed · timeframe Oct 2025
BILL's spend management product Divvy is growing roughly 30% year-over-year
“And the spend and expense platform that used to be Divi now built, it's growing exceptionally well. So, roughly, 30% year over year.”
René Lacerte Oct 22, 2024 ▶ 49:42 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Disclosure
BILL hosts open customer support shadowing hours for all employees
“So what we do now is we run We have support hours where anybody can join and watch support get done.”
René Lacerte Oct 22, 2024 ▶ 13:46 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Disclosure
BILL employs roughly 100 engineers and product managers solely on payments
“There's an engineering team and a product team that just works on the payment engine. All they do all day long... That team probably is around a hundred or so.”
René Lacerte Oct 22, 2024 ▶ 32:05 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Partly supported
BILL has roughly 80% gross margins compared to Shopify's 50%
“It took forever, but as a result, you've got, you have, like, 80% gross margins. Shopify is like 50, toast is 30.”
Jason Lemkin Oct 22, 2024 ▶ 29:07 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Assertion Supported
The core BILL platform has penetrated 3% of US employer businesses
“On the core bill platform out of employers, it's three percent of, so three percent of six million use the core bill”
René Lacerte Oct 22, 2024 ▶ 42:50 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Assertion Supported
Lacerte: BILL has reached 2,200 employees
“We're 2200 now.”
René Lacerte Oct 22, 2024 ▶ 12:16 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 bullish
Assertion Supported
BILL connects 7.1 million network members for immediate vendor onboarding
“The network is a part of that because 7.1 million means that when you sign up today, there's a chance that your vendor is going to be there and that you don't have to worry about figuring out how to pay them.”
René Lacerte Oct 22, 2024 ▶ 24:14 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Not checkable as stated
BILL processes five million AI document predictions per day
“There's five million predictions a day using AI today on the, all the documents that are coming through Bill.”
René Lacerte Oct 22, 2024 ▶ 52:37 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Assertion Not checkable as stated
Non-AI SMB spend per customer has been flat for three quarters
“What we've seen this year is more stabilization in the last maybe three quarters. And so I call this the wait and see economy. This is, nobody's investing for growth the way they were three years ago, which is crazy. People were just investing, investing. Obvi…”
René Lacerte Oct 22, 2024 ▶ 5:44 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Not checkable as stated
BILL's mobile app users have the highest Net Promoter Score
“I think the mobile phone users, they have the highest MPS, right? That's just super simple and super easy.”
René Lacerte Oct 22, 2024 ▶ 10:41 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 neutral
Assertion Partly supported
BILL has 250,000 core platform customers out of 475,000 total
“And that's on the, on all three kind of original platforms, if you will, that's Bill, that's Divi, that's Invoice To Go. On the core builds probably around 250,000.”
René Lacerte Oct 22, 2024 ▶ 4:58 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Disclosure
BILL is beta testing an invoice financing product for suppliers
“We have a new product called invoice financing. That's in alpha beta that lets the supplier say, you know what? I don't want to wait for Jason to pay me in 45 days. He always pays in 45 days, but I don't want to wait for that. I'm going to actually get paid no…”
René Lacerte Oct 22, 2024 ▶ 41:18 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 positive
Assertion Supported
Supplier payment choices account for 30% of BILL's core revenue
“30% of our core bill revenue comes from suppliers that are making a choice about a payment.”
René Lacerte Oct 22, 2024 ▶ 40:40 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 bullish
Assertion Not checkable as stated
BILL's direct competitors are not regulated money transmitters
“The part that I think becomes a moat competitively is we move money and it's regulated and we do it well. I don't know any of our competitors that are actually regulated that know how to, we have regulators in our shop all the time.”
René Lacerte Oct 22, 2024 ▶ 25:51 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024 bullish
Assertion Not yet assessed · timeframe Oct 2024
BILL processes 1% of US GDP annually and $1T in five years
“One percent of GDP goes through bill. One percent every year. A trillion dollars has been moved on the platform in the last five years.”
René Lacerte Oct 22, 2024 ▶ 23:59 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Oct 22, 2024
Assertion Not yet assessed · timeframe Oct 2024
BILL once reported 300% year-over-year revenue growth on an earnings call
“To be on a public earnings call and to be public and to say, we grew 300% year over year. That was a fun day. And I knew I'd pay the price later because you can't grow that fast forever.”
René Lacerte Oct 22, 2024 ▶ 21:12 Approaching Half a Million Customers: How to Win in SMB | BILL CEO and Founder René Lacerte
Dec 20, 2024 positive
Insight
Benfer: The ideal, albeit expensive, sales rep-to-manager ratio is seven to one
“Sweet spot is always seven reps to one manager based on where I'd work. I found, by the way, that's expensive. That's an expensive model.”
Michelle Benfer Dec 20, 2024 ▶ 38:26 How to Train Your Sales Leaders: Key Learnings from HubSpot and BILL’s Head of Sales Michelle Benfer
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