Insight
Collison: Quantitative metrics are actively unhelpful before achieving product-market fit
“Generally speaking, I think that sort of pre product market fit metrics are actually relatively unhelpful. I think you sort of, you really want to bias very strongly towards kind of as much sort of inspection and kind of high throughput qualitative feedback as…”
Insight
Collison: Startup culture's 'never quit' dogma is wrong; sometimes you should
“In, in startup time we really extol and sort of uphold the virtues of, sort of, you know, determination at all costs, you know, never quit and so on. And, you know, that's clearly not the right answer in that, like, sometimes you should quit.”
Insight
Collison: Startup growth curves are under founder control, not cosmic trajectories
“And the, kind of, the growth curve or adoption curve is just, kind of, a function of that go to market apparatus. But basically, it's not some, kind of, cosmic trajectory. It's something, kind of, very much of your creation and under your control.”
Insight
Collison: Optimal pre-product-market fit team size is between 2 and 10
“As an empirical matter, it seems that somewhere between kind of, you know, two and 10 depending on exactly what you're building is kind of the optimally responsive size.”
Insight
Collison: Startups hitting 10 employees must adopt non-consensus, hierarchical decision-making
“When you hit a certain size, again, maybe, I'm just gonna say 10 people for the sake of simplicity, Maybe it's a bit before, maybe it's a bit after. I think you need to kind of adjust more, more deliberately to this kind of explicit communication model of sort…”
Insight
Collison: In-person user onboarding creates 'why now' urgency in early sales
“Us going and sort of accosting them in person sort of helped, you know you know, people talk about in sales, it's always like a, you know, a why you, and a why this, and a why now, and these kinds of questions and going in person kind of created a why now mome…”
Insight
Collison: Product-market fit is when you bottleneck on serving demand
“And when we launched we were basically immediately bottlenecked on sort of being able to serve user demand rather than generating user demand. And I think sort of directionally that's kind of the sort of the inversion that happens where sort of, you know, in t…”
Insight
Collison: Lack of iteration speed is the primary pre-PMF startup failure
“The main thing that I think companies screw up at the pre-product market fit stage is sort of speed of iteration.”
Opinion
Patrick Collison: Waiting Two Years to Launch Is Not a Good Idea
“It was, I think one year and 11 months from sort of first line of code to public launch. Which to be clear, I don't recommend, ah, that is not a good idea, ah, it's just we had to, because we had to kind of get all these other things in place”
Assertion Not checkable as stated
Collison: Stripe founders never showed up unannounced for early API installs
“I don't think we ever actually just showed up. Although, you know, perhaps we should have, but no, we tried to be kind of at least semi invited.”
Disclosure
Collison: Stripe Dispute Resolution Is Based on Who Cares More, Not Titles
“Sort of our kind of dispute resolution framework is kind of much more around which of us cares more than kind of which of us holds this title or that.”
Insight
Collison: Most Successful Co-Founding Teams Disagree With Dispassion
“I think that you know, something that we're kind of lucky about that I think is very, well, exactly to your point, I think he's definitely present in sort of the most successful co-founding relationships that I've seen is some degree of sort of dispassion in d…”
Insight
Collison: Fulfillment is a better optimization metric for founders than happiness
“And so I think, and you know, language is squishy and it's not, you know, completely specifically defined, but I think kind of generally speaking, kind of a better utility function and kind of gradient to try to climb is that of fulfillment.”
Assertion Not checkable as stated
YC's Geoff Ralston offered to personally cover Stripe's first business hire
“And so, Jeff told us that we should hire Billy, and if it didn't work, Or for the first few months or whatever, that if it didn't work out, Jeff would sort of go back and pay his salary, so it was kind of a zero risk move for us.”
Insight
Collison: Repeat founders build organizations ahead of current demand post-PMF
“You see that kind of when repeat founders go and start companies, they almost invariably are willing to kind of build the organization You know, post product market fit, though it's invariably willing to kind of build the organization ahead of where things are…”
Insight
Collison: B2B software is far more predictable to build than consumer software
“I still remember, kind of, sitting in our front room telling us how much better it was to be building B to B software than consumer software for this reason, ah, where, sort of, consumer software, it's so hard to predict, sort of, What people want. They don't …”
Insight
Collison: Certainty on complex questions signals a lack of intellectual honesty
“It's oddly hard to fake being intellectually honest and sort of the characteristic of kind of being able to see multiple sides of a debate or an argument. Like, there are so many kind of complicated questions where sort of the only thing that I'm really skepti…”
Disclosure
Collison: Stripe was too consensus-oriented between 5 and 50 employees
“Between say, five and 50 people. I think we are much too consensus-oriented. We, of course, weren't completely consensus-oriented. I mean, we couldn't have gotten anything done if we were, but I think we kind of biased too much in that direction. And again, I …”
Insight
Collison: Requiring ideas be 'probably bad' overcomes organizational self-censorship
“And so, people, like, really self-censor a lot in most organizations because they don't want to look stupid, and they don't want to be sort of associated with just having all these, like, wacky, bad ideas and so on, and so we try to be fairly firm that if you …”
Assertion Not checkable as stated
Collison in 2018: Over 80% of US adults bought from Stripe merchants
“So in the last 12 months more than 80% of American adults have bought something from a Stripe business. At least one thing from a Stripe business. Which is cool, and you know, it's not just the case in the US, like in Singapore, where it was last week, you kno…”
Assertion Not checkable as stated
Patrick Collison: Stripe Had Around 100 Users Before Publicly Launching
“We got our first user, like first production user, just kind of three months in, ah, and then kind of every month we tried to add at least kind of a handful of users, ah, and so by the time we publicly launched, ah, we did have, You know, about a hundred users…”
Assertion Not checkable as stated
Collison: Stripe rebuilt its dashboard three times and API multiple times before public launch
“When we launched publicly in September of 2011 you know, we kind of rebuilt significant components of Stripe kind of multiple times in response to user feedback, like we're kind of on the third version of our dashboard, and the second or third account major ve…”
Assertion Not checkable as stated
Collison: Stripe handled 22 payments in an hour on launch day
“On the day we launched, we handled sort of, 22 payments in the previous hour, which again sort of seemed huge to us back then.”
Opinion
Collison: Hiring Billy Alvarado for banking partnerships changed Stripe's trajectory
“We hired Billy and that was sort of an immediately trajectory changing event where, you know, previously when we'd gone and talked to a bank, I mean, I don't know if they were literally doing this, but it certainly felt They were kind of pushing the security b…”