The Ledger
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Slack and Microsoft Teams Are Inflexible and Fail to Scale
“Which was, you look at Slack, you look at teams, they built something that worked for them and everyone else has to use it that way, but it wasn't flexible and it was horribly it wasn't scalable. It was horrible at scale.”
Gisenau: ChitChattr faced Teams rejections from conflicting internal Microsoft requirements
“We had, for example, portions of our app get rejected because of requirements that were coming through from the main team's engineering team to the store validation team that would like literally just in conflict with one another.”
Gisenau: Sideloading apps with beta customers is best for Teams MVPs
“That's probably the best bet is to try and work with customers, your potential customers, your potential beta customers, things like that, and look at the side loading option as the best.”
Gisenau: Platform apps require complex IP moats to survive platform competition
“I think what one needs to do is in considering whether the product makes sense is not just whether it's a, you know, fulfills a business need, but whether it's the kind of product that you can build significant IP into to make sure that your moat's big enough.…”
Gisenau: Microsoft rejected a functional Teams app for lacking business value
“We've got a few apps that we've built. One of them never made it to the actual store itself. We went through the entire process, the verifications, there were a few bugs that were raised. We addressed all of those things, et cetera. And at the end of it, Micro…”
Gisenau: Building a Teams bot requires mastering 7-8 separate technologies
“One of those, for instance, is building a bot. You might want to put a bot into the store and there are probably seven or eight separate technologies you kind of need to get yourself or your team skilled up on in order to build a, you know, natural language, u…”
Gisenau: Teams users mistakenly expect marketplace apps to be free
“One of the things we've found, for example, is that users are quite surprised that there's a pricing involved for the purchase of our apps. We've had a number of customers or a number of feedback items, shall we say, from users who've been quite surprised that…”
Gisenau: ChitChattr cut Teams app verification from one month to two days
“To give you an idea of that, our first app was probably about a month or so of verification backwards and forwards. The last app was on the order of like two days. I think there were two minor things they came back with. We fixed them and resubmitted and we we…”
Gisenau: ChitChattr Saw Strong Teams App Installs but Lower-Than-Expected Conversions
“We've certainly had a lot of interest, a lot of installations, pretty good uptake from that perspective, lower conversions, I think, than we expected.”
Gisenau: Microsoft Teams takes zero cut of app revenue
“On the Microsoft side, there's no charging model. There's no fee model at all. On the one hand, that's kind of a little bit of a negative. There's no charging model built in, so there's no model natively in the platform to charge customers. The positive of tha…”