why aren't all 10 resolved? a statement only gets an assessment when the public
record can support or contradict it. opinions and what-ifs never can, and 0 checkable
ones are still open, waiting for their date. predictions held up or didn't;
assertions are supported or contradicted. on every card:
▮▮▮▮▮ certainty ·
▮▮▮▮▮ debate potential. speakers are clickable
Assertion Supported
Daniels: Diligent maintained a 98.5% customer retention rate
“We were, you know, that, that company had a 99, 98.5% client retention rate.”
Disclosure
Results.com refunds $12,000 annual contracts if a client fails to grow
“We have just instituted a money back guarantee, which is probably unheard of, I think in the SaaS business, like, you know, pay us for 12,000 dollars, pay us 12,000 dollars over a year, and if your company doesn't grow, we'll give you your money back.”
Assertion Contradicted
Diligent reached $80M ARR and one-third of Fortune 500 by 2012
“When I stepped away from the company in 2012 we were up to that 8070 to eighty million dollars a year in reoccurring revenue. And serving about one third of the Fortune 500 companies.”
Assertion Not publicly verifiable
Mark Daniels: Launched first online store in 1985 on CompuServe
“I launched my first online store in 1985. People always challenged me on that, but it was part of CompuServe's electronic mall before the internet.”
Disclosure
Mark Daniels: Results.com raised $13M total, including under $1M of his own
“Well, overall, we brought in thirteen million dollars. Personally, I've only put in a little bit less than a million.”
Assertion Not checkable as stated
Mark Daniels: Results.com has slightly under 500 active customers
“We're only at about 500 to shy 500 right now.”
Assertion Not checkable as stated
Daniels: Results.com generates just under $5 million in annual revenue
“We're at about just shy of five million in total yearly revenue, so yes.”
Assertion Not checkable as stated
Daniels: Results.com historical logo retention was 50% in the US
“Retention in New Zealand was in the 70 percentile, and in the U.S. It was in the 50 percentile, so very low.”
Assertion Not checkable as stated
Daniels: Results.com customer retention averages just above 80%
“I had one rep in Q four, pulled a 100% retention rate which is great, but we're averaging just above 80% right now.”
Assertion Not checkable as stated
Daniels: Results.com customer acquisition cost is around $8,000
“Probably gosh, terrible, probably 8000 dollars customer acquisition cost.”