Former Frame.io COO Scott Giffis delivers a keynote on SaaS go-to-market motions and lifecycle alignment.
Insight
Giffis: Product-focused startups cannot over-invest in customer onboarding
“You can over invest in acquisition. You can over invest in retention. You cannot over invest in onboarding. It's the most important motion in your business, especially if you're a product focused business, right?”
Insight
Scott Giffis: Startups cannot run PLG acquisition if users aren't buyers
“Is your user the same as your buyer? They say, no. I say, well, then you don't have a PLG motion on the acquisition side.”
Insight
Giffis: Marketers buy ad products on standard metrics, not bespoke engagement
“They wanted to talk about engagement and all these unique things, and I said, guys, nobody gives a shit what you're talking about. That's not how marketers buy the product. People buy on clicks, they buy on CPC, they buy on CPM. Don't fight the tide.”
Insight
Giffis: SaaS companies should never gate features that drive product stickiness
“So don't gate the thing, I know in your head you're like, well that creates a lot of value. Yeah, sure it does. But build value on top of the value that customers are going to get from you. Right? So don't gate the thing that's going to make you sticky, that's…”
Insight
Giffis: Product teams should share go-to-market goals like activations and lead conversion
“I can't tell you how many times I've been in conversations with companies where product doesn't have any go-to-market goals. There's no expectations of driving leads, driving activations, driving opportunities, converting, converting leads. Guys, everybody sho…”
Insight
Giffis: Startups should never hire just one person for a new bet
“If you're going to bet on something, bet on it, and put resources against it, but most importantly, if you have just one person, you're not going to know if it was a success or a failure without that, without having two, right?”