Struggling early retail clients drive SmartAssistant's customer churn
Marcus Linder · 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters · Nov 18, 2018 · at 12:20
SmartAssistant co-founder Marcus Linder discusses the underlying drivers of customer attrition with Nathan Latka.
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“And churn really clearly comes just from one segment, which is retail. Our early retail customers are in serious troubles at the moment and just simply can't pull that strategy off anymore to become their customer's trusted advisor and don't have the manpower and the resources to pull that off. And unfortunately, some of them are also going out of business and this is where we see the generate coming from.”
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