Disclosure certainty 4/5 debate potential 1/5

SmartAssistant's large enterprise contracts reach into the millions

Marcus Linder · 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters · Nov 18, 2018 · at 5:11

SmartAssistant co-founder Marcus Linder discusses the company's pricing architecture and largest contract sizes with Nathan Latka.

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“Our large customers, you know it goes up into the millions, so it's difficult.”

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More from Marcus Linder

Assertion Not checkable as stated
Struggling early retail clients drive SmartAssistant's customer churn
“And churn really clearly comes just from one segment, which is retail. Our early retail customers are in serious troubles at the moment and just simply can't pull that strategy off anymore to become their customer's trusted advisor and don't have the manpower …”
Marcus Linder Nov 18, 2018 ▶ 12:20 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
Disclosure
SmartAssistant customers pay $10k to $100k-plus per month
“So multiple 10 to a 100,000 and more per month.”
Marcus Linder Nov 18, 2018 ▶ 5:31 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
Assertion Not checkable as stated
SmartAssistant revenue grows at triple-digit percentages year-over-year
“Growing at triple, triple digit percent year over year.”
Marcus Linder Nov 18, 2018 ▶ 7:33 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
Assertion Not checkable as stated
Founders initiated SmartAssistant CEO replacement and convinced the board
“That was after the round. We went to our board and said, Hey guys we had to convince them actually”
Marcus Linder Nov 18, 2018 ▶ 8:51 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
Assertion Not checkable as stated
SmartAssistant maintains single-digit annual gross churn
“Churn, we have a single figure churn rate in terms of annual churn.”
Marcus Linder Nov 18, 2018 ▶ 11:46 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
Assertion Not checkable as stated
SmartAssistant's annual net revenue retention exceeds 110%
“Yeah. In the range 110 plus.”
Marcus Linder Nov 18, 2018 ▶ 12:51 1212 Chatbot company SmartAssistant: We'll pass $50m in next few quarters
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