Sullivan: Bookafy loses about 1.5% of its customers monthly
Casey Sullivan · 1248 Bootstrapped Appointment Scheduling Tool Hits $1m ARR · Dec 24, 2018 · at 8:23
Casey Sullivan is the founder of Bookafy, an appointment scheduling SaaS platform. He discusses monthly churn metrics with host Nathan Latka.
0:00 / 0:09exact quote · 9.6s
720p mp4 · rendered on demand · StarZero watermark
“So we lose about 1.5% of our customers per month, but we also the revenue per customer increases per month because we're getting a combination of bigger clients.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Casey Sullivan
Sullivan: Bookafy allocates nearly all funds to product development over marketing
“Just, you know, almost no money in marketing and almost all of our funds have been on product development.”
Sullivan: Bookafy has zero churn among larger clients
“We have zero churn with bigger clients, and then, you know, individuals tend to be the majority of our churn, I'd say.”
Sullivan: Bookafy limited its AppSumo lifetime deal to one user per account
“We did a really limited a limited project with them. So we did one user per account. So we have a lot of apps and with people that have added more accounts. We also have had we've also had a lot of them refer us to other people. So it's actually been a pretty …”