Unlike competitors using Twilio, Dial Source built its own proprietary carrier network
Josh Tillman · 1085 We're #1 In Salesforce for Call Routing, Tech with $10m+ in ARR · Jul 14, 2018 · at 12:03
Dial Source founder and CEO Josh Tillman argues that building their own telephony hardware, software, and carrier network creates an insurmountable moat versus Twilio-based integrations.
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“Because other technologies have integrated the telephony and a large component of that is whether they're using something like Twilio to integrate the telephony into Salesforce. They can't control the actual ecosystem since we designed our own hardware and our own software and built our own carrier network.”
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