Assertion Not checkable as stated
Unlike competitors using Twilio, Dial Source built its own proprietary carrier network
“Because other technologies have integrated the telephony and a large component of that is whether they're using something like Twilio to integrate the telephony into Salesforce. They can't control the actual ecosystem since we designed our own hardware and our…”
Opinion
Tillman claims no competitor can pass enterprise security reviews without data access
“So when you're getting into the large enterprise organizations that are publicly traded and heavily regulated on socks or HIPAA, this is an area that we can only hit on and none of our competitors can walk through these global security reviews, not touching no…”
Disclosure
Tillman claims he would reject a $250 million acquisition offer
“They would only be upset if I took it.”
Assertion Not checkable as stated
Dial Source infrastructure prevents it from seeing or extracting client data
“We purposefully built unique security controllers into our ecosystem. So we cannot log into the client's org. We cannot see any of the client's data. And unlike an integration, we do not pull any of that data out of Salesforce and Microsoft.”
Assertion Supported
Dial Source automates state-level call recording compliance inside CRMs
“Yes, we do, and we can do all kinds of things like maintaining compliance on state, federal, and national levels so we can automatically identify is the leader contact in a one-party consent state versus a two-party consent state and automatically not only rec…”
Disclosure
Tillman: Dial Source has Fortune 250 enterprise accounts with thousands of seats
“We do have accounts that are sub fortune two 50 of the fortune 500 that do have seats that are into the many thousands that do have price points is in that range.”
Disclosure
Dial Source has tens of thousands of seats across hundreds of accounts
“We're well into the tens of thousands of seats on dial source or into the high hundreds ish in terms of accounts.”
Assertion Not publicly verifiable
Dial Source ranks sixth overall on the Salesforce AppExchange
“For sales and rank as the number one sales application on the Salesforce app exchange, the number two support application on the Salesforce app exchange, and the sixth ranked application of thousands worldwide as a result of that technology.”
Disclosure
Tillman expects to raise more funding before reaching an acceptable exit valuation
“I don't believe that our business is in the right position to warrant the dollar amount that I would accept for an exit. I believe that we have another couple hard years of work in front of us perhaps another round of two of funding in front of us to build the…”
Assertion Not publicly verifiable
Dial Source deployed its Microsoft Dynamics product across Madison Square Garden
“We recently just finished launching all of Madison Square Garden holdings on our Microsoft product of dial source.”
Disclosure
Tillman: Dial Source has raised about $7M in total funding
“Today we've done about seven million in funding.”
Assertion Not checkable as stated
Dial Source generated millions in revenue before raising outside capital
“We were already doing millions of dollars in revenue before a single dollar was ever raised.”
Assertion Not checkable as stated
Tillman: Dial Source grew ACV by 121% year-over-year
“We closed last year at a 121% growth of ACV of the year prior.”
Disclosure
Marketing launched 18 months ago now generates 30% of Dial Source leads
“We didn't really even have a marketing presence just a year and a half ago. It's something that's new to our organization, which now drives 30% of our lead traffic.”
Assertion Not checkable as stated
Dial Source achieved negative 15% net seat churn in the prior year
“-15% last year.”
Assertion Not checkable as stated
Dial Source CAC is roughly $12,000 per account and decreasing
“So, I would say it's probably somewhere around 12,000 dollars per account to land that account right now, but that is reducing.”
Assertion Not checkable as stated
New Dial Source accounts start with 55 to 60 seats on average
“Starting is probably around 55 to 60.”
Disclosure
Dial Source seat licensing starts at $115 per month
“The rack rate starts at 115 dollars per month per seat and then drives down based on, like mentioned, the amount of seats and the term of contract.”
Assertion Not checkable as stated
Tillman: Dial Source employs about 40 people
“We're about 40 right now.”
