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Nancy Ham

Board Director, U.S. Physical Therapy · 1 appearance on the record.

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executiveoperator

Nancy Ham is an experienced healthcare technology executive and board director. She previously served as the Chief Executive Officer of WebPT.

13statements → 12claims → 3claims resolved → 100%fully supported → 3.92/5average certainty → 1.38/5average debate potential → 2said about them ↓

3 supported 0 partly supported 0 contradicted 1 not yet assessed 8 not checkable as stated how the 12 claims stand · each chip opens the sources

1 prediction · 11 assertions · 1 insight · every statement was checked. The prediction and assertions are the 12 claims: statements the public record can support or contradict. 3 are resolved, 1 is not yet assessed, and 8 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Nancy argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable supported claim

Prediction Held up
Nancy Ham targets $100M ARR for WebPT by 2020
“Oh, twenty-twenty is our target. Now that is our BHAG, our big, hairy, audacious goal, but that's what we're shooting for.”
Nancy Ham Mar 23, 2018 ▶ 9:50 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT

Expressed certainty vs assessment result

none yet certainty 1
none yet certainty 2
100% certainty 3
100% certainty 4
none yet certainty 5

weighted support: a fully supported claim counts one, a partly supported claim counts half. Each filled bar is clickable and opens exactly those claims; "none yet" means nothing said at that certainty level has resolved yet

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Nancy Ham on measured tape to publish a rate. This says nothing about how they speak.

Everything Nancy Ham said on Top Founders that made the record, most notable first. Filter by type, assessment or year in the ledger →

Prediction Held up
Nancy Ham targets $100M ARR for WebPT by 2020
“Oh, twenty-twenty is our target. Now that is our BHAG, our big, hairy, audacious goal, but that's what we're shooting for.”
Nancy Ham Mar 23, 2018 ▶ 9:50 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
Ham: WebPT maintains a 99% annual retention rate
“Well, we have 99% retention because.”
Nancy Ham Mar 23, 2018 ▶ 13:16 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Supported
WebPT raised only $1M in primary capital before its Battery Ventures deal
“The company only ever had to raise a million dollars because they were so capital efficient, and then in 2014 partnered with Battery Ventures, a leading private equity firm, so they came in to help platform us for the next phase of growth.”
Nancy Ham Mar 23, 2018 ▶ 2:41 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not publicly verifiable
WebPT boasts a +32 NPS against a -17 physical therapy industry average
“There's a negative NPS For eight of the top nine medical EMRs, all the big ones, negative NPS, and in physical therapy, our competition as a group has a negative NPS of 17, whereas we have a positive NPS of 32”
Nancy Ham Mar 23, 2018 ▶ 5:38 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
WebPT commands roughly 30% market share with 10,000 clinics
“Yeah, we have more than 50,000 users. And maybe a different way to help your audience understand this is we have about 30% of the market. We are clearly the industry leader for outpatient physical therapy with 10,000 clinics out of about 30,000, about a 100,00…”
Nancy Ham Mar 23, 2018 ▶ 8:23 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
WebPT is the third most searched physical therapy source behind Medicare
“We're the third most searched source of information in physical therapy after Medicare.”
Nancy Ham Mar 23, 2018 ▶ 16:19 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
Ham: WebPT recovers customer acquisition costs in under six months
“Oh, less than six months.”
Nancy Ham Mar 23, 2018 ▶ 16:42 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Insight
Ham models healthcare SaaS customer lifespans at six to seven years
“You see in healthcare, people will assume six or seven years. Is a good number rather than saying it's infinity. Okay. It's a lot of consolidation. And so the customer you have today might get bought or become part of another entity. So that's the kind of, tha…”
Nancy Ham Mar 23, 2018 ▶ 17:47 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
Ham: WebPT funds acquisitions entirely through cash flow and balance sheet
“And since then, we have been making acquisitions, but we've been able to do it out of our own cash flow or off our own balance sheet.”
Nancy Ham Mar 23, 2018 ▶ 3:43 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
WebPT's core single-clinic customer pays around $350 per month
“So our classic customer is that single clinic practitioner and they're paying us about 350 dollars a month.”
Nancy Ham Mar 23, 2018 ▶ 7:37 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Supported
WebPT achieved a 57% CAGR over a seven-year period
“Our seven-year growth rate, we have a 57% caker, and we were very honored this year to be in the Inc. 5000 for the fifth year in a row. And only seven percent of eight nominees have been in it for five years in a row.”
Nancy Ham Mar 23, 2018 ▶ 9:11 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
WebPT is growing at roughly 25% to 30% annually
“Yeah, we're growing about 25 to 30% a year.”
Nancy Ham Mar 23, 2018 ▶ 9:34 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT
Assertion Not checkable as stated
Ham: Automating onboarding eliminated 1,500 customer support calls monthly
“So with one project, we automated part of that onboarding process and that stopped 1500 phone calls a month.”
Nancy Ham Mar 23, 2018 ▶ 15:08 972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Company WebPT

The other half of the tape: Nancy Ham's own voice is left out of every number here. Other people bring the name up 2 times in 1 episode on Top Founders. every mention, with the transcript →

Who brings them up most Nathan Latka 2

Every mention by year

tap a year for its mentions
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0112018episodes it came up in
0010.5212018episodesmentions per episode
2018 2 mentions in 1 episode

Appearances (1)

EpisodeDateSpeaking time
972 How Battery Paid Off Early Shareholders in Secondary Offering of $40m+ ARR Health Tech Mar 23, 2018 11m
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