WebPT CEO Nancy Ham explains how inbound content marketing drives organic customer acquisition.
Prediction Held up
Nancy Ham targets $100M ARR for WebPT by 2020
“Oh, twenty-twenty is our target. Now that is our BHAG, our big, hairy, audacious goal, but that's what we're shooting for.”
Assertion Not checkable as stated
Ham: WebPT maintains a 99% annual retention rate
“Well, we have 99% retention because.”
Assertion Supported
WebPT raised only $1M in primary capital before its Battery Ventures deal
“The company only ever had to raise a million dollars because they were so capital efficient, and then in 2014 partnered with Battery Ventures, a leading private equity firm, so they came in to help platform us for the next phase of growth.”
Assertion Not publicly verifiable
WebPT boasts a +32 NPS against a -17 physical therapy industry average
“There's a negative NPS For eight of the top nine medical EMRs, all the big ones, negative NPS, and in physical therapy, our competition as a group has a negative NPS of 17, whereas we have a positive NPS of 32”
Assertion Not checkable as stated
WebPT commands roughly 30% market share with 10,000 clinics
“Yeah, we have more than 50,000 users. And maybe a different way to help your audience understand this is we have about 30% of the market. We are clearly the industry leader for outpatient physical therapy with 10,000 clinics out of about 30,000, about a 100,00…”
Assertion Not checkable as stated
Ham: WebPT recovers customer acquisition costs in under six months
“Oh, less than six months.”