WebPT CEO Nancy Ham shares revenue milestone targets with Nathan Latka.
Assertion Not checkable as stated
Ham: WebPT maintains a 99% annual retention rate
“Well, we have 99% retention because.”
Assertion Supported
WebPT raised only $1M in primary capital before its Battery Ventures deal
“The company only ever had to raise a million dollars because they were so capital efficient, and then in 2014 partnered with Battery Ventures, a leading private equity firm, so they came in to help platform us for the next phase of growth.”
Assertion Not publicly verifiable
WebPT boasts a +32 NPS against a -17 physical therapy industry average
“There's a negative NPS For eight of the top nine medical EMRs, all the big ones, negative NPS, and in physical therapy, our competition as a group has a negative NPS of 17, whereas we have a positive NPS of 32”
Assertion Not checkable as stated
WebPT commands roughly 30% market share with 10,000 clinics
“Yeah, we have more than 50,000 users. And maybe a different way to help your audience understand this is we have about 30% of the market. We are clearly the industry leader for outpatient physical therapy with 10,000 clinics out of about 30,000, about a 100,00…”
Assertion Not checkable as stated
WebPT is the third most searched physical therapy source behind Medicare
“We're the third most searched source of information in physical therapy after Medicare.”
Assertion Not checkable as stated
Ham: WebPT recovers customer acquisition costs in under six months
“Oh, less than six months.”