The Ledger
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Nancy Ham targets $100M ARR for WebPT by 2020
“Oh, twenty-twenty is our target. Now that is our BHAG, our big, hairy, audacious goal, but that's what we're shooting for.”
WebPT raised only $1M in primary capital before its Battery Ventures deal
“The company only ever had to raise a million dollars because they were so capital efficient, and then in 2014 partnered with Battery Ventures, a leading private equity firm, so they came in to help platform us for the next phase of growth.”
WebPT boasts a +32 NPS against a -17 physical therapy industry average
“There's a negative NPS For eight of the top nine medical EMRs, all the big ones, negative NPS, and in physical therapy, our competition as a group has a negative NPS of 17, whereas we have a positive NPS of 32”
WebPT commands roughly 30% market share with 10,000 clinics
“Yeah, we have more than 50,000 users. And maybe a different way to help your audience understand this is we have about 30% of the market. We are clearly the industry leader for outpatient physical therapy with 10,000 clinics out of about 30,000, about a 100,00…”
WebPT is the third most searched physical therapy source behind Medicare
“We're the third most searched source of information in physical therapy after Medicare.”
Ham models healthcare SaaS customer lifespans at six to seven years
“You see in healthcare, people will assume six or seven years. Is a good number rather than saying it's infinity. Okay. It's a lot of consolidation. And so the customer you have today might get bought or become part of another entity. So that's the kind of, tha…”
Ham: WebPT funds acquisitions entirely through cash flow and balance sheet
“And since then, we have been making acquisitions, but we've been able to do it out of our own cash flow or off our own balance sheet.”
WebPT's core single-clinic customer pays around $350 per month
“So our classic customer is that single clinic practitioner and they're paying us about 350 dollars a month.”