enterprise SaaS

“I mean, you want to, you know, as a SaaS company, you know, playing in enterprise space, if you're more than 10%, losing more than 10% or below 90% overall, you know, from a gross retention, you have a problem.”

“In enterprise SaaS businesses in general, because you sell, you have a longer sales cycle and you have to build a sophisticated product. Typically they do take a lot of money because you have to spend a lot of money up front and you get those customers to pay …”

“So you're willing to, you know, pay twice as much as what the value would be in the first year. Cause if a customer is staying for five years, you're doing pretty well.”

“We learned really quickly that when you have one key stakeholder that's a champion with your software inside of an enterprise, that's a good thing, but it's not a good thing when they turn over. So we learned that we got to get really deep, really fast when we…”

“So I think you need really if you want to slowly move into the enterprise, be Less than two percent month over month to be in some setting where you can have a sober growth.”