The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 62 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Lemkin: Slack And HubSpot Recently Executed Their First Historical Price Increases
“Slack did its first price increase in history at eight months ago. I did a blog post. Every single leader in SAS that hadn't done a price increase did it. HubSpot did too.”
Samsara Routes All In-App Dashboard Feedback Directly to Product Slack
“First is we actually put a button in every page of our dashboard. It's called the feedback button. It's on the bottom left side. And any user of the system can hit that button and give us a suggestion that basically captures the context of what they're doing i…”
Slack generated over half its revenue from enterprise at $1B ARR
“Slack. We know the majority of the revenue is they crossed a billion hub spots at a billion, right? As they crossed a billion, more than half their revenue became enterprise.”
Butterfield: Slack grants free months to customers canceling over COVID-19
“When you cancel, like actually cancel a paid plan, which historically has been, you know, very, very low. So we have excellent retention. We do ask you why, and when we see COVID pandemic, you know lockdown, any of those things in the response, we just write t…”
Slack's early sales team operated out of Zendesk rather than Salesforce
“Early days we had an accounts team and the accounts team would work out of Zendesk, not Salesforce. So it was almost like an extension of customer support and they would talk to a dentist office and the CIO of a fortune 100 company in the same day.”
Oracle reached approximately 90,000 active users on Slack
“Ah, Oracle is a customer that's reaching about 90,000 active users.”
Shen: Slack scaled from $1M to $100M ARR in under three years
“Slack got there actually pretty quickly, and they're not quite a public company yet, but as we all know, they've filed for their direct listing quite soon, and they got there in just under three years.”
Beri: Netskope communicates via Slack ahead of board meetings
“We've kept our board very small. It's very open, ah, the board meeting, by the time we have a board meeting, everybody knows roughly what's going on. We're texting beforehand using Slack, ah, you know, all the rest”
Grace: Product teams must ensure visual subtlety does not become invisibility
“That's like the interesting sort of tension between product and design is like, you know, subtlety is beautiful, but the point at which subtlety becomes invisibility is like something to keep your eye out for.”
Grace: Slack added onboarding segmentation to feed data to enterprise sales
“The other thing that we did was we added in some segmentation and onboarding in order to give our sales team better and better data because then they would often go into sort of the C-suite of this larger company and be able to say, oh, hey, you know, we'd lik…”
Yen: Grace scaled Slack from 500,000 to over 5 million DAUs
“And so while at Slack, she ran their growth team as director of product and took the company from 500,000 daily active users to over five million.”
Grace: Slack's growth team used RPG character sheets to test onboarding
“I created a product process out of this with my team as well, where when we were probably 30 people on the growth team, one of the really difficult things about always working on onboarding is that you need to constantly put yourself in the mind of someone who…”
Grace: Products are full experiences including sales, support, and copywriting
“Products are a whole experience that include Sales. They definitely include your support team. They include the language on your website, and that's how real people experience them.”
Gumbert: SmartBear automates social queries into Slack for rapid support responses
“We have automated feeds that go from that into Slack, that go from Slack to our support, and we're trying to respond within seconds and either bring them back to our community for community help, or just reply right away with the solution.”