Gumbert: SmartBear automates social queries into Slack for rapid support responses
Cynthia Gumbert · How Top CMOs Drive Growth in the Age of the Self-Serve Buyer | Klaviyo, Talkdesk, SmartBear CMOs · Dec 1, 2022 · at 14:20
SmartBear CMO Cynthia Gumbert explains how their team monitors external platforms like Twitter for customer issues.
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“We have automated feeds that go from that into Slack, that go from Slack to our support, and we're trying to respond within seconds and either bring them back to our community for community help, or just reply right away with the solution.”
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