Samsara Routes All In-App Dashboard Feedback Directly to Product Slack
Kiren Sekar · Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar · Mar 19, 2022 · at 23:22
This episode carries Kiren Sekar's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Kiren Sekar, Chief Product Officer at Samsara, explains internal product development feedback loops used to discover feature requests and new product lines directly from users.
0:00 / 0:30exact quote · 30.9s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“First is we actually put a button in every page of our dashboard. It's called the feedback button. It's on the bottom left side. And any user of the system can hit that button and give us a suggestion that basically captures the context of what they're doing in the app, as well as their notes, and it goes to our entire product and engineering team in a Slack channel. So at any point, you can log into that Slack channel and basically see a fire hose of what users are asking for.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Kiren Sekar
Expanding Multi-Product Early via Adjacencies Accelerates Business Growth
“How going multi-product early through adjacencies can make a really big impact on the trajectory and growth of the business.”
Seed New Multi-Product Rollouts With Top Sales Performers First
“Start with a small focused team, even if it's a small ADR team, generate leads that are really laser focused on a product to get the physics of the new product down, to iron out the kinks, to build the playbooks, then to build champions, right? Find the people…”
Integrating Hardware Solves Problems Pure Software Cannot Address
“By integrating hardware with our solution, we make it possible to solve different types of problems than we could with software alone.”
Samsara Closed Its First Post-IPO Quarter at Over $550M ARR
“We just reported our first first quarter as a public company a couple of weeks ago, closed the quarter at a little over five hundred and fifty million dollars in ARR, which was over 60% growth from a year before.”
Fragmented IoT Architectures Cost Millions and Fail Mainstream Operators
“We'd seen other companies try to build IOT data systems where you have one company building sensors, another providing connectivity, another providing the infrastructure and storage, and someone else building the applications on top. And then you pay an integr…”
Samsara Ingested 4.6T Data Points and 85B Video Minutes Last Year
“The 4.6 trillion data points that we ingested last year eighty-five billion minutes of video footage, running AI on that to detect almost two and a half billion AI detections. We're processing billions of API calls as customers connect Samsara with other syste…”