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Talkdesk

also referred to as: talk desk

15 statements across 10 episodes · 11 bullish · 0 bearish · 2 people on the record · first statement Mar 17, 2018 by Jason Lemkin · said 96 times in 33 episodes since 2018 · across every show →

Mentions by year

brought up most by Jason Lemkin (43), Rachel Wolan (9), Vinay Bhagat (6), Brendon Cassidy (4), Sam Blond (3), Roger Scott (1), Kathie Johnson (1)

tap a year for its mentions
0020440820182019202020212022202320242025episodesmentions
04820182019202020212022202320242025episodes it came up in
007.5415820182019202020212022202320242025episodesmentions per episode
2025 4 mentions in 4 episodes 1 per episode
2024 8 mentions in 7 episodes 1 per episode
2023 21 mentions in 8 episodes 3 per episode
2022 11 mentions in 4 episodes 3 per episode
2021 17 mentions in 6 episodes 3 per episode
2019 31 mentions in 3 episodes 10 per episode
2018 4 mentions in 1 episode

every mention, scene by scene, with the transcript →

Everything said about Talkdesk, oldest first

Mar 17, 2018 bullish
Assertion Not checkable as stated
Lemkin: Talkdesk grew from $1M to $15M revenue in 15 months
“I mean, talk desk went from one to fifteen million, I think in 15 months, which for the companies I'm involved with was a record.”
Jason Lemkin Mar 17, 2018 ▶ 12:25 SaaStrPRO AMA with Jason Lemkin
Sep 17, 2021 positive
Assertion Partly supported
Lemkin: All four panelists from a 2015 SaaStr session became SaaS unicorns
“You did a panel you did it with three entrepreneurs on, that were at a million in ARR, and all four of you are unicorns and decacorns. So it's interesting. It was you, Tiago from TalkDesk, Nicholas from Algolia, and Daniel from Greenhouse, and all were growing…”
Jason Lemkin Sep 17, 2021 ▶ 1:00 Nick Mehta CEO Gainsight + Jason Lemkin CEO SaaStr on "The Latest in Leveling Up Customer Success"
Oct 27, 2021 positive
Assertion Supported
Wolan: Talkdesk mandated self-serve trials for all ecosystem partners
“We require that every single partner that wanted to be in the talk desk ecosystem set up a trial themselves. So this was, like, kind of unheard of in this industry where, you know, these sales cycles took three to six to nine months, and we were saying, no, ac…”
Rachel Wolan Oct 27, 2021 ▶ 10:51 Beyond Product-led Growth: 7 Lessons Learned in Product-Led Scaling with Dropbox GM Rachel Wolan
Oct 27, 2021 neutral
Disclosure
Wolan: Talkdesk pitched 'intelligent contact center' with just one AI engineer
“Our kind of white lie at the time was intelligent contact center. We had one AI engineer at the company, but we really wanted to be this AI powered call center.”
Rachel Wolan Oct 27, 2021 ▶ 10:17 Beyond Product-led Growth: 7 Lessons Learned in Product-Led Scaling with Dropbox GM Rachel Wolan
Oct 27, 2021
Assertion Not publicly verifiable
Talkdesk built the first five-minute call center onboarding flow in Salesforce
“So we built the first kind of, ah, onboarding flow directly through Salesforce so that the sales engineers at Salesforce could create a call center in five minutes on Salesforce. This is the first time that happened.”
Rachel Wolan Oct 27, 2021 ▶ 8:59 Beyond Product-led Growth: 7 Lessons Learned in Product-Led Scaling with Dropbox GM Rachel Wolan
Oct 27, 2021 positive
Insight
Wolan: B2B SaaS must build for the customer's paying customer
“Oh my god, we're actually not building for our customer, we're building for their customer, who is paying them.”
Rachel Wolan Oct 27, 2021 ▶ 6:08 Beyond Product-led Growth: 7 Lessons Learned in Product-Led Scaling with Dropbox GM Rachel Wolan
Oct 27, 2021 positive
Assertion Not checkable as stated
Wolan: Only Salesforce mattered among Talkdesk's 20 revenue-driving integrations
“We had something like 20 different integrations that were actually driving revenue. And really all that mattered was one of those integrations. And it was Salesforce.”
Rachel Wolan Oct 27, 2021 ▶ 7:53 Beyond Product-led Growth: 7 Lessons Learned in Product-Led Scaling with Dropbox GM Rachel Wolan
Nov 30, 2021 positive
Assertion Not checkable as stated
Lemkin: Talkdesk CEO Tiago Paiva was sole salesperson through $2M ARR
“He was the only salesperson through the first two million of revenue.”
Jason Lemkin Nov 30, 2021 ▶ 10:09 Scaling a Successful SaaS Sales Team w/ 20VC Founder Harry Stebbings and SaaStr Founder Jason Lemkin
Jan 10, 2023 positive
Assertion Supported
Lemkin: Talkdesk is currently worth $10 billion
“The third one was TalkDesk, which is worth ten billion today.”
Jason Lemkin Jan 10, 2023 ▶ 1:38 Investing and Venture Capital in 2023 | SaaStr CEO Jason Lemkin + Atrium Founder/CRO Pete Kazanjy
Feb 3, 2023 neutral
Disclosure
Lemkin: Talkdesk was the only SaaS unicorn he knew would hit $1B
“I had no idea that any of my cash unicorns, right, the ones that were exited for billions, I didn't, Think any of them would except for talk desk. I did. I, and it's not that I didn't love the founders. It's just so hard, right? It's just so hard to build thes…”
Jason Lemkin Feb 3, 2023 ▶ 43:14 What Venture Looks Like In 2023 | SaaStr Founder Jason Lemkin + 20VC Host Harry Stebbings
May 18, 2023 bullish
Disclosure
Lemkin: Talkdesk Investment Reached a $1 Billion Position on Paper
“TalkDesk is worth, at least it was worth ten billion on paper. That was one of my best investments. My first investment with a billion dollar position. A billion dollar position as an investor.”
Jason Lemkin May 18, 2023 ▶ 9:26 VC AMA with SaaStr CEO Jason Lemkin and Black Mangroves MD Arnaud Bonzom at SaaStr APAC 2023
May 18, 2023 bullish
Assertion Partly supported
Lemkin: Talkdesk Scaled from $1M to $15M Revenue in a Single Year
“My third investment was TalkDesk. It went from one to 15 in one year, right?”
Jason Lemkin May 18, 2023 ▶ 8:55 VC AMA with SaaStr CEO Jason Lemkin and Black Mangroves MD Arnaud Bonzom at SaaStr APAC 2023
Oct 3, 2023 bullish
Prediction Didn’t hold up
Lemkin: Algolia, Talkdesk, Greenhouse, or SalesLoft will likely IPO in 2024
“We had a panel of Algolia, Talkdisk, Greenhouse, and I think SalesLoft, they're all at two hundred million and at least three of them, I think, will IPO next year.”
Jason Lemkin Oct 3, 2023 ▶ 17:11 2024 SaaS Landscape: Why 2024 Could be Pretty Darn Good for SaaS IPOs with SaaStr CEO Jason Lemkin
Feb 2, 2024 neutral
Assertion Not checkable as stated
Lemkin: $200M ARR SaaS startups converge at 700 headcount and breakeven
“Turns out in 20, 24, they're all, these three and a half companies, 200, they're all exactly the same. They're all breakeven, and they'll have 700 employees. Break even and set all of them.”
Jason Lemkin Feb 2, 2024 ▶ 3:29 2025 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin
Oct 5, 2025 bullish
Assertion Not publicly verifiable
Lemkin: Dialpad and Talkdesk Added Nine Figures in ARR From AI Agents
“Dialpad and TalkDesk have added nine figures of incremental AIR from their AI agents this year.”
Jason Lemkin Oct 5, 2025 ▶ 4:07 Is The Classic GTM Playbook Really Dead? with SaaStr CEO and Founder Jason Lemkin
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