ServiceTitan
also referred to as: service titan
18 statements across 6 episodes · 9 bullish · 2 bearish · 4 people on the record · first statement Oct 30, 2019 by Alex Ferrara · said 71 times in 15 episodes since 2018 · across every show →
Mentions by year
brought up most by Ross Beesman (16), Jason Lemkin (16), Christina Shen (16), Amelia Ibarra (8), Byron Deeter (4), Alex Ferrara (4), Elliott Robinson (3), Sameer Dholakia (1)
tap a year for its mentions
2026 11 mentions in 2 episodes 6 per episode
2025 35 mentions in 3 episodes 12 per episode
2024 3 mentions in 1 episode
2023 7 mentions in 2 episodes 4 per episode
2021 6 mentions in 3 episodes 2 per episode
2020 1 mention in 1 episode
2019 7 mentions in 2 episodes 4 per episode
2018 1 mention in 1 episode
Everything said about ServiceTitan, oldest first
Oct 30, 2019 bullish
Ferrara: ServiceTitan scored an 8.3 GRIT rating driven by 3.4x efficiency
“So Service Titan, ah, over indexed on efficiency with a 3.4 X score. They underindexed a little bit on net retention at around 90%. So with 200% growth, and again, two years of cash in the bank, they had a very similar grit score of about 8.3.”
Dec 29, 2023 bullish
Sep 6, 2024 bullish
Feb 19, 2025
Lemkin: Founders must only hire early sales reps they would personally buy from
“Interview 30 kids of any age and be religious about this. Just only hire one you would buy your own product from. Don't give on this. I don't care whether they worked at Toast. I don't care if they worked at Owner. I don't care if they were the first person in…”
Jul 30, 2025 positive
Biestman: ServiceTitan co-founders spend 95% of their time with customers
“And one of the things that I love about RM Bahe, who started this business in Bahe's dad's plumbing shop, and now run a business, you know, as of an hour ago is worth eleven billion dollars, is they spend 95% of their time with customers, whether it be on call…”
Jul 30, 2025 bullish
Jul 30, 2025
Shen: Bessemer's initial investment memo gave ServiceTitan a 2% chance at $1B
“I remember way back in the day when we were at Bessemer, it's myself, Byron Dieter, and Tyler Goldberg. We wrote now this very famous memo about service sign. I think we put, what do we say, a two percent chance at a billion dollar outcome.”
Jul 30, 2025 positive
Jul 30, 2025
Jul 30, 2025
Biestman: ServiceTitan seeded new vertical expansion using top established-market performers
“We were really methodical about testing and establishing success criteria in a very tightly confined incubated test to say, okay, we're going to take the big bet that this is something that's worth testing. We're actually going to pull our top performing peopl…”
Jul 30, 2025
Jul 30, 2025
Jul 30, 2025 positive
Biestman: An early customer endorsement drove ServiceTitan's largest deal ever
“While that was my first ever customer win, fast forwards over six years later, I come to find out that he was part of this advisory group of other contractors that was part of this family of franchises and brands. And he was one of the references and one of th…”
Jul 30, 2025 positive
Biestman: ServiceTitan distributes sales leads dynamically by AE merit, not round-robin
“We have this really, I think, unique way in which we think about customer acquisition, which is if a lead comes in that looks like a particular type of lead. It gets distributed to the account executive that has the highest propensity to close that type of bus…”
Jul 30, 2025 negative
Biestman: Taking non-ICP revenue creates organizational thrash and damages unit economics
“And I find that that approach just allows for too much thrash in an organization, whether the product's not going to work perfectly for this end customer, potentially it means that this customer that we sign up is not going to have successful outcomes and is g…”
Jul 30, 2025 positive
Jul 30, 2025
Biestman: ServiceTitan hired trade industry practitioners directly into its R&D organization
“We hired people from these specific trades that had been technicians, that had been call center agents, that had been a foes that had been owners and said, We want you to come work for us. We want you to come report into our R&D function, and we want to learn …”