product team

“In my mind, the product team needs to be the team that supports sales, support new deals, support saving and renewal.”

“Great VPs of product are, ah, shit umbrellas and credit funnels. Right? Like, they protect their teams and make sure that if there's great work being done, it's never their own work, it's the work of their teams.”

“And yet, historically, their product teams, internally, have had strong, very talented resources, but very little technology to accomplish their goals. And very little product for the product teams, ironically. We've seen an explosion of tools and technologies…”

“And I think the product team is the whole funnel in the future.”

“Number one thing is in the last 10 years, customer experience and customer retention was a job of the customer success team. Now product teams are getting super engaged in how do I drive sticky features and sticky usage? How do I drive user retention onboardin…”

“If you've worked with a successful VP of sales in the early days, you'll realize that they're an extension of your product team, right?”

“If you're a hundred people, a 150 people, I recommend potentially even having somebody in your CS team who's kind of that interface point with the product team.”

“The sales engineering team actually ends up being a really valuable tool in being able to aggregate the feedback from sales, especially around feature or product requests, be able to find the patterns and bring them to our product team. And we found that inter…”

“Everyone should operate off of the same underlying data. And you can see that here, right? The product teams may have their own interface, but they're looking at the same data to understand customer feedback. And the marketing teams looking at that same feedba…”

“The most, probably the most permanent design that we've had is really organizing the team by those different capabilities and then having them own those problems from, for individuals all the way through enterprise.”