Gainsight, every mention
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every year anyone Nick Mehta 93Jason Lemkin 55Miki Alon 3Maria Pergolino 2Dave Kellogg 2Tom Hale 1Tim Kopp 1Pieterjan Bouten 1Pete Kazanjy 1Mårten Mickos 1
Verbatim, from the transcripts: the passages where Gainsight comes up
The Agents #12 - Our AI Agent Rewrote Our App Without Telling Us
- ▶ 25:27 Jason Lemkin And that's why the old game site dashboards or other dashboards are, are even less telling today.
How AI Is Rewiring Sales: Quota, Retention & Follow-Up with Agentforce, Momentum, Mangomint + SaaStr
- ▶ 40:35 Ashley Wilson Yeah, I think what's been interesting, I mean, because we have some customers that use us much more heavily post-sales, um, and I think CS has tended to be underserved in terms of tooling and process, and I think the expectation has still…
The Top 10 Customer Success Metrics Investors Care About in 2025 with Gainsight CEO Nick Mehta
- ▶ 0:50 Nick Mehta Please welcome Nick Maeda, CEO at Gainsight. 2 times in the scene
- ▶ 10:49 Nick Mehta And the basic idea is you ask people on a scale of zero to 10, how likely you are to recommend company X gainside or whatever to a friend or colleague. 2 times in the scene
- ▶ 15:21 Nick Mehta So in this case, like one of the features in our product that's very sticky is it's called journey orchestrator. 2 times in the scene
- ▶ 16:25 Nick Mehta One of our people in Gatesite put this chart together a while back, which is a pretty interesting, very basic chart. 2 times in the scene
- ▶ 18:58 Nick Mehta That's the problem many of us in this room deal with, including gainset.
- ▶ 20:34 Nick Mehta I'm pretty sure Gainsight's been listed on the customer logo slide for a bunch of startups. 2 times in the scene
- ▶ 27:49 Nick Mehta Some of you weren't even working when, uh, Gainsight was launched, but I love it.
The Future of AI in B2B SaaS: Insights from Synthesia and Theory Ventures. Hosted by Jason Lemkin
- ▶ 18:26 unnamed speaker Gainsight.
How to Think About Product-Led Growth, Bootstrapping vs VC, and Early Exits with Jason Lemkin
- ▶ 7:03 Jason Lemkin I don't know if you saw him from Gainsight. 2 times in the scene
What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
- ▶ 22:24 Dave Kellogg One, little known fact, the founder of Host Analytics, Jim Eberwynn, was also the founder of Gainsight. 2 times in the scene
Top 10 Go To Market Mistakes Founders Make Again … and Again with SaaStr’s Jason Lemkin
- ▶ 53:31 Jason Lemkin If customer success has rolled into sales, I don't know what to do, but churn zero did a survey gains.
Why the Future of Customer Success, Sales & Marketing Has Changed with SaaStr CEO Jason Lemkin
- ▶ 10:05 Jason Lemkin Even with challenges, gain sites at 200, right?
Nick Mehta, CEO Gainsight: My Top 10 Failures as a SaaS CEO & What I've Learned
- ▶ 0:56 Nick Mehta When we defined our purpose statement at Gainsight, we didn't go with the typical change the world, or build a huge company, or anything else. 2 times in the scene
- ▶ 3:31 Nick Mehta And I was telling my leaders, you know, we have about 1300 people at Gainsight. 6 times in the scene
- ▶ 11:59 Nick Mehta I've had some people that came into Gainsight that we hired that were in quite incredibly legendary, you know, amazing people that like really changed the company that were from the outside. 4 times in the scene
- ▶ 14:39 Nick Mehta And so at Gainsight, we have scaled up too fast many, many, many times without leading into chaos. 2 times in the scene
- ▶ 18:46 Nick Mehta And the one customer turns into three or four, and then you have like Gainsight, we're like, 1300 customers, I don't know, 1200 different pricing models, something like that.
- ▶ 21:06 Nick Mehta And so obviously we think that like getting to the point where you really scale through digital, not just like what Gainsight does, but just every kind of self-service thing you can do, everything you can do to not hire a ton of CSMs and… 5 times in the scene
- ▶ 27:11 Nick Mehta We have 1300 customers at Gainsight. 6 times in the scene
- ▶ 32:12 Nick Mehta Now I would say at the beginning of Gainsight, again, this is way before many of you were working, 2013. 2 times in the scene
- ▶ 34:43 Nick Mehta So what did we do at Gainsight?
How to Navigate Strategic Change for Growth with SaaStr CEO and Founder, Jason Lemkin
- ▶ 8:09 Jason Lemkin But Nick talked about it from Gainsight at the end. 2 times in the scene
2024 SaaS Landscape: Why 2024 Could be Pretty Darn Good for SaaS IPOs with SaaStr CEO Jason Lemkin
- ▶ 17:46 Jason Lemkin The Gainsight, Algolia, TalkTest, Greenhouse, Dataiku, Checker, Rippling, Deal, Brex, Navarre, who's here,
The Cold, Hard Truths About SaaS In 2023: Part 1 AMA with SaaStr CEO and Founder Jason Lemkin
- ▶ 32:03 Jason Lemkin Gainsight did a whole day at their conference, like eight years ago, where it was all Sastr content done live, because I was such a proponent of CS.
Gainsight CEO Nick Mehta: My Top 10 Mistakes In 10 Years (LIVE SaaStr Workshop Wednesday)
- ▶ 0:09 Jason Lemkin Okay, thanks everyone watching on streaming, watching in Zoom, watching on, um, the YouTubes, the LinkedIns, listening on the podcast, um, have one of our OG friends, uh, Nick Mehta from Gainsight here. 8 times in the scene
- ▶ 8:33 Nick Mehta And I tell my leaders, look, Gainsight, like we're great culture. 5 times in the scene
- ▶ 18:31 Nick Mehta In fact, you know, we've had some people come into Gainsight that have real experience or have had a big impact, which is really great. 4 times in the scene
- ▶ 22:02 Nick Mehta You know, scaling up, uh, meaning, you know, hiring people and hiring salespeople, whatever, but not doing it based on, like, true leading indicators, so you kind of get over your skis, um, and, you know, the truth is, like, this happened… 3 times in the scene
- ▶ 27:11 Nick Mehta And so the end result is like gainsight, you know, a total of people, a couple of a hundred million of AR. 3 times in the scene
- ▶ 29:38 Nick Mehta This is a total Gainsight Homer one, but actually, interestingly enough, it's something even we didn't do as well as we should have early on, which is basically like part of customer success is, of course, there's humans working with… 2 times in the scene
- ▶ 36:31 Nick Mehta By the way, the good news is that person is, I'm still super close to, and I, like, I kind of changed the way I thought about it, and then, then I had a customer early on at Gainsight, you probably, some folks watching your early stage… 5 times in the scene
- ▶ 41:46 Nick Mehta And we made a mistake on that went too long with Gainsight of like implementing it in too many different ways based on like not having a prescriptive methodology. 6 times in the scene
SaaStr APAC AMA with Jason Lemkin, SaaStr CEO
- ▶ 48:34 Jason Lemkin The, the, the couple of examples that stand out, older companies, obviously Gainsight and HubSpot invested heavily there. 3 times in the scene
- ▶ 53:05 Jason Lemkin They decided, hey, we need a LinkedIn for doctors, or we need, we need to build enterprise customer success software like Gainsight, or I don't, I think this is a manufactured term.
Investing and Venture Capital in 2023 | SaaStr CEO Jason Lemkin + Atrium Founder/CRO Pete Kazanjy
- ▶ 14:39 Pete Kazanjy We've had the benefit of having, like, Nick Mehta from Gainsight, Kyle Porter from Sales Loft, Manny Medina from Outreach come do fireside chats, and like, yeah, the clarity of thinking and communication and kind of leadership is, is, is,…
Scaling From $10M-$100M ARR: The Good, The Bad and The Ugly with Showpad Co-Founder Pieterjan Bouten
- ▶ 16:53 Pieterjan Bouten I think he, what he did with Gainside and, and like really basically creating the, the customer success category is also a great example that it takes time.
Picking the Perfect Pricing Model that Fits Your App and More with HackerOne's CEO Marten Mickos
- ▶ 27:36 Mårten Mickos Zoom, or Asana, or Gainsight, or whatever I'm using, Slack, because I'm so happy with the value, and I don't mind paying the price, and I know that the price is going up, but it still is worth every cent and every dollar.
Scaling a Successful SaaS Sales Team w/ 20VC Founder Harry Stebbings and SaaStr Founder Jason Lemkin
- ▶ 52:54 Jason Lemkin Nick met on Gainsight's talking about it, they're all going back, but no sales reps are doing it for the first meeting anymore.
Nick Mehta, CEO Gainsight: 10 Things That Are Changing Now in Customer Success | SaaStr 2021
- ▶ 0:02 unnamed speaker Please welcome CEO at Gainsight, Nick Mehta. 2 times in the scene
- ▶ 1:22 Nick Mehta In 2013, we launched Gainsight, and one of the first things we did was built this document called the 10 Laws of Customer Success. 2 times in the scene
- ▶ 5:19 Nick Mehta Well, what I'd argue, what we'd argue at Gainsight, is you need to figure out a way to build customer success into the core of what you do.
- ▶ 18:49 Nick Mehta Give you a fun story on this one from Gainsight. 5 times in the scene
- ▶ 25:10 Nick Mehta Kelly runs customer success and, you know, post-sales at Gainsight.
Nick Mehta CEO Gainsight + Jason Lemkin CEO SaaStr on "The Latest in Leveling Up Customer Success"
- ▶ 0:11 Nick Mehta So for, for those of you who don't know, Nick Mehta, CEO of Gainsight, and I'm here with my longtime friend, Jason Lemkin, who needs no introduction if you're in SaaS.
- ▶ 7:35 Jason Lemkin Some of this stuff, and we did a lot with Gainside, maybe 30% of the original content, which now is cable stakes, but second order revenue and champion change.
- ▶ 16:26 Jason Lemkin Uh, something that support does, or you layer on top of Gainsight.
- ▶ 23:22 Nick Mehta So you also get to meet lots of like little new baby companies, you know, like the, just like Algolia and Gainsight were back in 2015. 2 times in the scene
The Playbook to Boosting Net Retention (Quickly) with Terminus's CEO | SaaStr Software Community
Mastering the Art and Science of Product-Led Growth with Gainsight | SaaStr Software Community
- ▶ 0:17 unnamed speaker Gainsight PX is all about product experience and the integration between customer success and product. 2 times in the scene
- ▶ 1:14 Miki Alon And last I would say co-author of Mastering Product Experience, a book that's available to download at gainsight.com. 2 times in the scene
- ▶ 9:13 Miki Alon At Gainsight, we've built a framework around product-led growth.
Where Product Development is Going in 2021 with Nick Mehta, CEO of Gainsight
- ▶ 0:01 Jason Lemkin All right, we're back with one of my very favorite cloud CEOs and good friend, Nick Mendes, CEO of Gainsight.
- ▶ 1:37 Nick Mehta We've embedded our own product analytics technology, Gainsight PX,
- ▶ 3:46 Nick Mehta Integrated with our platform that's now called Gainsight PX. 2 times in the scene
- ▶ 9:42 Nick Mehta They're looking at our PX technology. 4 times in the scene
- ▶ 11:36 Jason Lemkin How many customers does Gainsight have today? 3 times in the scene
- ▶ 15:06 Jason Lemkin What have you learned from PX? 2 times in the scene
- ▶ 18:53 Jason Lemkin I want to tie it back up to Gainsight at a, at a high level and customers overall. 2 times in the scene
The Current State of Venture Capital and Cloud | SaaStr Software Community
- ▶ 0:19 Jason Lemkin But, um, just by way of background, uh, about eight days ago, Nick Meadows CEO of Gainsight that Byron has invested in is on the board of over emailing late at night.
Webinar: What It Was Like in '08-'09. And We Can Learn for '20.
- ▶ 0:44 Jason Lemkin That's probably the most powerful thing and probably some of the genesis of Gainsight as a company, right, is enabling this recurring revenue. 6 times in the scene
- ▶ 3:28 Jason Lemkin I did, and Nick, I want to tell me what you're seeing against Gainsight and just from your customer community, right? 3 times in the scene
- ▶ 11:54 Jason Lemkin What do you think, um, maybe it's early, uh, because Gainsight's got pretty big customers now, but what, what are you coaching the sales reps to do with their time as sales cycles might lengthen for new logos? 2 times in the scene
- ▶ 15:18 Nick Mehta So at Gainsight, right, we have an amazing team that does in-person events, and Jason, you do as well, right?
- ▶ 27:53 Jason Lemkin Are you getting a, uh, a Zoom, Amazon-esque boost from, uh, a gain site from folks working from home? 5 times in the scene
- ▶ 28:22 Nick Mehta That second product is called Gainsight PX. 3 times in the scene
- ▶ 34:00 Jason Lemkin Gainsight's obviously gone quite enterprise, although I think in some ways maybe with Gainsight PX, you have a little bit more of an SMB feel, right, or bid market feel.
- ▶ 34:00 Jason Lemkin Gainsight's obviously gone quite enterprise, although I think in some ways maybe with Gainsight PX, you have a little bit more of an SMB feel, right, or bid market feel.
- ▶ 41:23 Jason Lemkin They didn't, believe it or not, they didn't decline, and the crazy one, especially thinking with your, with your Gainsight hat on, is that white area are upgrades, are upgrades, and.
- ▶ 43:20 Jason Lemkin Like it didn't, it might've even increased like your PX example, right? 2 times in the scene
- ▶ 58:30 Nick Mehta But at Gainsight, we're very transparent, so we share that information.
SurveyMonkey's Secrets to Keeping Customers Happy for 20 Years
SaaStrPRO AMA with Jason Lemkin
- ▶ 26:30 Jason Lemkin And if, and I was years ago, like even at the first gain site customers, I was always way at the end of paints, at least some variable comp for a variety of reasons.
The Secrets of Net Negative Churn: Customer Advocacy
- ▶ 0:01 unnamed speaker He needs no introduction as the iconic figure in customer success, but please put your hands together to welcome Nick Mehta, the CEO of Gainsight, the three-time Saster annual speaker, and the author of the best-selling book, Customer…
- ▶ 21:33 Maria Pergolino We use Gainsight. 2 times in the scene
- ▶ 33:02 Emilia D'Anzica In terms of insights with products like Gainsight, I think one of the mistakes we made when I implemented it at my last company is we didn't implement it soon enough.