Fin

0 statements across 0 episodes · 3 bullish · 0 bearish · 3 people on the record · first statement Dec 11, 2024 by Seema Amble · said 67 times in 17 episodes since 2023 · across every show →

Mentions by year

brought up most by Paul Adams (31), Jason Lemkin (14), TJ Nahigian (3), Eleanor Dorfman (3), Seema Amble (1), Rory O'Driscoll (1), Philippe Lacour (1), Mary D'Onofrio (1)

tap a year for its mentions
002044082023202420252026episodesmentions
0482023202420252026episodes it came up in
0034682023202420252026episodesmentions per episode
2026 39 mentions in 7 episodes 6 per episode
2025 22 mentions in 6 episodes 4 per episode
2024 5 mentions in 3 episodes 2 per episode
2023 1 mention in 1 episode

every mention, scene by scene, with the transcript →

Everything said about Fin, oldest first

Dec 11, 2024
Assertion Supported
Amble: Intercom charges for AI agent Fin based on resolution
“Intercom has its chat Support, or sorry, it's a support agent that is called Fin. It's actually charging based on resolution.”
Seema Amble Dec 11, 2024 ▶ 25:19 5 Things That Are Working and 5 Things That Aren’t in B2B SaaS AI with Ironclad's CEO and a16z
Jan 7, 2026 positive
Disclosure
Personio to Roll Out Intercom's Fin AI Agent for Customer Support
“And then we're going to use Fin for customer support. That's the second agent that we're going to roll out in the next few weeks.”
Philippe Lacour Jan 7, 2026 ▶ 34:23 The Step-By-Step Playbook for Building AI-Powered GTM Teams with Personio's CRO
Jan 28, 2026 neutral
Insight
Adams: AI Deals No Longer Have a Single Functional Buyer
“There isn't a single buyer anymore. So for example, with Finn, we have, yes, the customer service leader, and they're still heavily, you know, heavily influential. They have a lot of clout, but they don't make the decision. And the reason is because there's tw…”
Paul Adams Jan 28, 2026 ▶ 35:17 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 bullish
Assertion Not checkable as stated
Intercom's AI product Fin is growing 300% year-over-year
“Finn's growing 300% year over year.”
Paul Adams Jan 28, 2026 ▶ 38:03 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 neutral
Assertion Not checkable as stated
Adams: Intercom's AI agent Fin is cannibalizing its legacy software usage
“Fin is totally different to Intercom. It's a completely different product. The two of them are like, they've almost nothing in common in some ways. It's a completely different product. I'm like, yes, Fin is, Fin usage is eating Intercom usage at times.”
Paul Adams Jan 28, 2026 ▶ 39:04 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Jan 28, 2026 bullish
Assertion Supported
Adams: Intercom's AI product Fin is close to $100M ARR
“You will grow to like a hundred million in AR or very quickly. Finn's on that path, very close to it.”
Paul Adams Jan 28, 2026 ▶ 11:28 Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 400 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.