The Ledger
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A Mavericks manager told their team Marshall would not last 90 days
“I had one situation where somebody actually told their whole team, don't respond to her. Don't do anything she's asking to be done because she won't be here in 90 days.”
Some Mavericks season ticket holders demanded refunds over social justice stances
“We've had some season ticket holders who have called and asked for a refund because of our stand on some issues”
Marshall: Institutionalizing new culture while purging the old is the hardest part
“I think the hardest part is to try to institutionalize a new culture while you're purging the old culture.”
The Mavericks dedicated a week of leadership meetings to racial injustice
“When the George Floyd thing happened, some of our African American men said, somebody call sent. We need to talk like today. And so we talked for three hours that Friday night. And then that Monday, my leadership team called turned into a whole conversation ar…”
Marshall conducted 120 one-on-one employee sessions upon joining the Dallas Mavericks
“And I will tell you, after having over a 120 of those sessions, I fell in love with the folks at the Mavs.”
Marshall: Baseline trust allows employees to tolerate occasional executive micromanagement
“Once you build that foundation of trust, when you make that decision, people know that it's in the best interest of the organization. Or when you're micromanaging, if you have that foundation of trust, the response will be, oh, you just can't help yourself. Ok…”
Marshall thought Cuban's job offer text was her kids asking for money
“And then on February 21st, 2018, I started getting all these text messages. And actually, I thought it was one of my kids. I have four kids, so I thought it was one of my kids looking for money. So I handed my husband the phone and said, one of the kids need m…”
Marshall: Dallas Mavericks leadership is now almost 50% women and 47% POC
“And so now we have almost 50% women in leadership and 47% people of color.”
Marshall: Mark Cuban gave full authority to overhaul Dallas Mavericks leadership
“Oh, I was definitely supported by Mark. I mean, he wanted to see some changes. He did give me free reign to make the leadership changes that needed to be made. Some people didn't think that was going to happen. And he said, no, do what you need to do.”
Marshall: The Mavericks' 100-day turnaround plan centered on four key pillars
“I put together a 100 day plan. And it was a 100 day plan that had four main pieces to it. The first piece was to model zero tolerance, complete an investigation and to really let people know that we have zero tolerance. For sexism, for racism, for sexual haras…”
Marshall held one-on-ones with every single Dallas Mavericks employee
“I had one-on-ones with every single employee in the organization.”
Most Mavericks fans declined refunds for games cancelled by COVID-19
“We had eight home games that we missed at the end of the season because we shut down. And so we had to, fortunately for us, most of our fans Didn't ask for a refund. Most of them said either carry it on, give me a credit into next season, and let's see what ha…”
Employees must proactively initiate diversity discussions if leadership fails to do so
“Somebody has to be bold enough to step up and to talk to their leaders if they're not doing it. I mean, hopefully you have leaders who are, but if they're not doing it, somebody has to say, we need to talk about this.”