Marshall conducted 120 one-on-one employee sessions upon joining the Dallas Mavericks
Cynt Marshall · Live From The HIBT Summit: Cynt Marshall, Chieh Huang, and Sadie Lincoln on Leadership · Jun 24, 2021 · at 10:49
Dallas Mavericks CEO Cynt Marshall describes her initial approach to restructuring organizational culture after being hired to address workplace toxicity.
0:00 / 0:06exact quote · 6.8s
720p mp4 · rendered on demand · StarZero watermark
“And I will tell you, after having over a 120 of those sessions, I fell in love with the folks at the Mavs.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Cynt Marshall
A Mavericks manager told their team Marshall would not last 90 days
“I had one situation where somebody actually told their whole team, don't respond to her. Don't do anything she's asking to be done because she won't be here in 90 days.”
Some Mavericks season ticket holders demanded refunds over social justice stances
“We've had some season ticket holders who have called and asked for a refund because of our stand on some issues”
Marshall: Institutionalizing new culture while purging the old is the hardest part
“I think the hardest part is to try to institutionalize a new culture while you're purging the old culture.”
The Mavericks dedicated a week of leadership meetings to racial injustice
“When the George Floyd thing happened, some of our African American men said, somebody call sent. We need to talk like today. And so we talked for three hours that Friday night. And then that Monday, my leadership team called turned into a whole conversation ar…”
Marshall: Baseline trust allows employees to tolerate occasional executive micromanagement
“Once you build that foundation of trust, when you make that decision, people know that it's in the best interest of the organization. Or when you're micromanaging, if you have that foundation of trust, the response will be, oh, you just can't help yourself. Ok…”
Marshall thought Cuban's job offer text was her kids asking for money
“And then on February 21st, 2018, I started getting all these text messages. And actually, I thought it was one of my kids. I have four kids, so I thought it was one of my kids looking for money. So I handed my husband the phone and said, one of the kids need m…”