The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
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every show 44 of 44
Collin: Evaluating enough candidates naturally yields a 50/50 gender ratio
“If you, let's take, for example, women versus men, if you spend the time to evaluate a lot of people, you should end up with fifty-fifty. If you don't, then you will probably not end up with that ratio.”
Collin: Front reached 110 employees and $80M raised with zero finance staff
“In a company that's fast growing, like you think, for example, I've been willing to hire a head of finance for,
I don't know, six months, and it's so important, like, we don't have any finance person at France, and we, I don't know, we're a 110 people, we've r…”
Collin: Front lost just two employees in its entire history
“Our NPS is 87th, which is super high. If you look at Glassdoor, we only have five stars reviews. If you look at our attrition no one has, there are just two people that have left Fronty ever, and it was one to go back to school, one to join the company of thei…”
Mathilde Collin predicts personal email will die while workplace email grows
“So like you're emailing friends and families. I don't think that email will last forever. So if you look at the growth year over year, it's actually decreasing every year. Whereas if you look at work emails, it's increasing year over year. So I believe that em…”
Collin: Front has always maintained net negative revenue churn
“But then our revenue churn has always been negative. Because we have a model where we have to lend and expand. Yeah, exactly. In new teams. And so that's always higher than the downsells.”
Collin: 100% of acquired email startups get shut down
“But also a hundred percent of those companies who have been acquired shut down.”
Collin: Front's Series B Pitch Vision Was Entirely Different From Seed
“So I can tell you very honestly that the vision up front I pitched during our Series B 18 months ago is very, very different from the vision I had pitched after my seed round or Series A round.”
Collin interviewed every candidate at Front until reaching 80 employees
“And I kept interviewing everyone till, like, employee number 80 or something.”
PR and content marketing drove Front to $1M in ARR
“So it got us to probably one million in ARR, and so that was probably a thousand customers, maybe? Something like that.”
Sequoia built a custom Lego set to pitch Mathilde Collin
“What Sequoia did is they built a Lego, a custom Lego with the front logo and the Sequoia logo and then an FL tower cause I'm French and the Golden Gate Bridge, and they brought it to the office”
Collin: Front shares all runway, revenue, churn, and NPS data with every employee
“So, at Front, everyone knows everything about our runway, our NPS, our revenue, our churn, like, everything.”
Collin: Front still holds 80% of Series A capital one year after raising
“We raised exactly a year ago and we still have 80% of what we've raised.”
Collin: Front maintains a negative 10 percent monthly net revenue churn
“So we track net churn, and it's always been negative, and so it's remained negative and. How negative? Minus 10%.
Annually?
Monthly.”
Collin: Cisco uses Front across teams of hundreds of people
“We have so we have companies of two users, and then we have companies as big as Cisco using the product and so teams of hundreds of people.”
Collin: Front can become default business email client within 10 years
“Our mission is to reinvent email for companies and to be the default business email client. It's very ambitious, and I think it would take a hundred years without funding to achieve that, and hopefully just 10 years with funding to achieve that.”
Collin: Fast core feature changes are Front's top churn driver
“And so number one would be people that dislikes how fast we've changed core features.”
Collin Has Missed Sending Front's Weekly Company Email Only Once
“And I've been doing that since I started France and I have only missed sending this email once, which was when demo day was happening, which was really crazy.”
Front had 3,000 waitlist signups when interviewing at YC
“When I interviewed at YC we had 3000 companies that had signed up to our product, but it was closed beta, so they were not using it yet”
Front finished Y Combinator with $5K MRR and 130 customers
“When we left YC, we had 5000 MR, and so we had probably like 130 companies using the product.”
Front had zero user churn at YC Demo Day
“We hadn't had a single user churn. So basically the reason why I'm saying that is cause every time someone joined the company at front, I show the video of demo day. So I know my demo day pitch by heart cause I've listened to it so many times. And so part of t…”
Front acquired its first 3,000 private beta signups via content marketing
“So it was only content marketing. So I was doing an email product, and I was writing all these blog posts about is email dead, as Slack is saying, or like all kinds of things that I think people were curious to hear about, or what will email look like 20 years…”
Forty percent of Front users utilize both shared and individual inboxes
“Today we have, I think, 40% of our daily active users who are using Front both for shared inboxes and individual inboxes.”
Front acquired its first 300 customers through founder-written content
“And so I think probably our first 300 customers were coming from content that I was writing on Like medium or, and then sharing on hacker news or guest posts or on our blog and writing about email, which I think was a topic that people like treating about or l…”
Front converted only 10 users from 3,000 early beta signups
“I think from our beta, we had 3000 companies that signed up to our product, and I think, I don't know, 10 of them ended up using our product, so the conversion rate is not high, but any time I was, ah, onboarding someone, and the person was not interested, I l…”
Mathilde Collin's co-founder was diagnosed with cancer 18 months prior
“So 18 months ago my co-founder was diagnosed with a cancer. So that was the hardest moment by far.”
Front hit product-market fit at Series A with $1.5M ARR
“And I think when we raised our series A, and so we raised our series A, we were making, I think, 1.5 million in AR. So a little over a hundred K MR. I think that's where, when I felt like some companies were using the product, and even if I had demoed All the …”
Collin: Front doubled headcount to 40 and tripled revenue in 11 months
“So I think, so we doubled the team. We're 40 now. We tripled our revenues.”
Collin: Front sees 3.5 to 4 percent monthly customer logo churn
“We track user churn, and that's always been around three and a half, four percent. Monthly. So number of customers divided by, the churn divided by number of total customers.”
Collin: Over one-third of Front's growth comes from existing account expansion
“I think over a third of our growth net of churn is coming from existing customers that have either new plans or just adding new teams.”
Collin: HubSpot expanded from one to 15 teams using Front
“HubSpot started with one team on front, their customer success team, and now they have about, I don't know, 14, 15 teams on front.”
Collin: Historically, 95 percent of Front customers close within three weeks
“Historically, 95% of our customers close in three weeks.”
Collin: Front reached $2M in revenue after two years
“And so we make two millions in revenues after two years.”
Collin: Front spent only one-third of seed round before Series A
“And we had spent a third of what we had raised during our seed. So we had plenty of money left.”
Collin: Front moved its entire team from France to San Francisco
“We moved everyone from France to San Francisco.”
Collin: Front burns roughly $100K-plus in cash per month
“I'd have to check probably a hundred something.”
Collin: Front has 3% monthly gross customer churn
“So we know that our user churn is three percent monthly.”
Collin: MailChimp expanded from one team to ten on Front
“So as an example, MailChimp started to use the product when we launched two years ago with our partnerships team that had a partnerships at address with lots of incoming inquiries. And today they have 10 different teams using the product, and that's mainly how…”
Collin: 80% of Front users are on monthly plans
“Monthly is an option, and we have 80% of our users on a monthly plan.”
Front waited two and a half years to hire its first marketer
“We hired our first marketing person in January, 2017. So two and a half years after we launched the product.”