Everything Patrick Campbell said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Campbell: Only one in ten companies do quarterly customer research
“Only one out of 10 companies actually do customer research or development on a quarterly basis.”
Campbell: SaaS startups face 16x more competitors than a decade ago
“Over the past decade, if you're building in tech, particularly in like SaaS or subscriptions, you now have 16 times the number of competitors if you started a business today than if you did 10 years ago.”
Campbell: 80% of marketing budgets target the top and bottom funnel
“80% of sales and marketing budgets
Tend to go to the top of the funnel and the bottom of the funnel.”
Campbell: Paddle will do for subscription revenue what Salesforce did for CRM
“We're going to do for The subscription dollar, what Salesforce did for the customer record where a dollar through paddle is going to be worth, you know, a lot more coming out of paddle than using infrastructure that, you know, is currently on the market basica…”
Campbell: Google gave me a $5K bonus before shelving my algorithm
“I made Google a ton of money, but the point I was trying to make was like, they gave me an award and like a 5000 dollar bonus. And they were like, yeah, we're going to shut this down.”
Campbell: ProfitWell used Amazon's backloaded 10/20/30/40 equity vesting for employees
“We actually have profitable. The one thing that we did is we did like backward bending vesting. So it was 10, 20, 3040. It's kind of like how Amazon used to do it. So like you only get a 10% of your shares allocated shares when you get over that one year cliff…”
Campbell: SaaS customers want pricing done for them due to trust gaps
“Pricing, there's a trust gap. Like there's a lot of products out there that have trust gaps where it's like, you can give them the tools to do the thing, but at the end of the day, they're like, can someone just do this for me? And help me understand like what…”
Campbell: ProfitWell lost a year of growth by not raising a seed round
“We should have raised money right there, at least a small seed fund or seed round or something like that in order to like, you know, accelerate that probably by a year. Like we probably lost a year by not raising a small round for that.”
Campbell: Quoting flat rates instead of percentages makes B2B sales significantly easier
“A percent cut feels punitive, but if I position it as a flat rate, that is essentially a percentage anyways, like that little mind trick, like makes the sales process so much easier.”
Campbell: ProfitWell Retain recovered $22M per month in subscription MRR
“The ego number is like the amount of dollars that go through all retained forms. That's the number I know. That's twenty two million dollars a month.”
Campbell: Bootstrapped founders should always keep basic M&A decks and data rooms ready
“I think you should always be ready to like run a process. And that means like, even if you're bootstrapped, have a deck, have like an overview, like memo or a deck or whatever it is have like some of your financials or a data room. Like you don't have to have …”
Campbell: Track and nurture potential acquirers on a dedicated board deck slide
“This is another thing that you should do is you should always keep potential acquirers, I would say, warm. So for the past number of years, we had like a slide in our board deck of like, here are the potential acquirers. And then basically like, where is the s…”
Campbell: ProfitWell rejected potentially more lucrative buyout offers to protect team
“And we did get other offers. Those other offers, they were not as compelling from a team perspective. They might have been more lucrative depending on how you look at it, but it was one of those things where the core of us as well as like myself wanted to keep…”
Campbell: SaaS firms spend under 10% on retention and zero on pricing
“When we looked at other pieces such as monetization, basically no budget, no time, no head count was going to pricing. And then ultimately retention was a little bit better about five to 10% of a budget.”
Campbell: Annual SaaS contracts achieve 30% better retention than monthly plans
“Your annual contracts will typically have 30% better retention overall compared to monthlies. And then quarterlies basically have typically a 20% better retention rate than those monthlies.”
Campbell: Flat discounts significantly outperform percentage discounts for SaaS upgrades
“Whole numbers, two months off one month off, 100 dollars off versus percentages, 15% off the whole numbers work substantially better. It's not even close in terms of the actual performance between those two buckets.”
Campbell: Value metrics surpassed feature differentiation in SaaS pricing in December 2020
“December of 20, 20 was the first time period where more SAS companies were using a value metric than using feature differentiation.”
Campbell: Plain text dunning emails outperform designed corporate emails for recovery
“Do not send highly branded designing emails. They don't work as well. Plain text emails that appear that they're actually from a human. They work really, really well.”
Campbell: SaaS pricing complexity must scale with sales touch depth
“It's a function, the complexity, you can get more complex the deeper your sales process is, less complex, you know, the more touchless your sales process is.”
Campbell: ProfitWell recovers customer acquisition cost in one to two months
“Yeah, we basically get one to two months recovery. I mean, there are definitely customers that we don't get that because they're paying us 50 bucks, and they're on the low end, and they're a little bit more touchless. Sure. But for, like, the target customer w…”
Campbell: ProfitWell has reached approximately $8 million in ARR
“Our latest public number is around, like, size is eight million in terms of ARR.”
Campbell: ProfitWell has secretly acquired a subscription analytics competitor
“We are buying another person in the space. The deal's closed and we're going to announce it within the next month or so.”
Campbell: AI will accelerate cybercrime growth beyond 7x in five years
“Basically cybercrime's exploding. And it's probably gonna accelerate even further with AI beyond this, like, seven X five year magnitude that I have in the spreadsheet.”
Campbell: Gas Station Portfolio Cost $30M and Yields Over $1M Annually
“So, it's thirty million in gas stations. I believe, I can't remember the exact cap rate basically what we're getting out of it, but we're getting I believe the caps are at like five and a half. And so we're not getting like an immense amount of income from tha…”