Everything Matt MacInnis said on any show that made the record, most notable first. Each card names its show and opens the statement there.
MacInnis: New Startups Have Zero Chance of Replicating Rippling's Software Suite
“Toast. No chance. Because it doesn't have e-money licenses in the UK. Because it doesn't have PEO licensure in, you know, the 18 states in the US or whatever the number is that require it. Because it doesn't have the regulatory arbitrage that we have, because …”
Tech companies pivoted to AI because their existing product roadmaps sucked
“What I would say about other companies that are doing AI products is that for the longest time, their roadmap sucked. They didn't know what their next proximal feature was going to be that was going to generate revenue. They didn't have another skew idea with …”
MacInnis: A top SMB payroll rival lost its edge by adopting Workday
“This company, you know, is pretty well known, and they've got a good SMB payroll business going, but like, at a certain scale, they switched to Workday. When they switched to Workday, they stopped using their own product, and when they stopped using their own …”
MacInnis: 98% of coaching is vapid blood sucking by poor operators
“Coaching is stupid. Most of it is just vapid blood sucking on the part of people who weren't very good operators and decided to make a career charging people by the hour to tell them how to be good operators. That's like 98% of the market.”
MacInnis: Big Tech employees without 0-to-1 experience face startup disadvantages
“If you have never taken something from zero to one and you've only ever actually worked in large companies, Then you are at a disadvantage in trying to navigate the early years of your own company. It's just way harder to know what good looks like.”
MacInnis: Rippling Had No P&L Statement Until $4.5M in Revenue
“When I joined Rippling, we were at something like four and a half million bucks in revenue, which by itself is a very exciting number, I think, going from zero to something. But in hindsight, obviously, it was very, very early in the company's business, in the…”
MacInnis: Founders Learn Far More From Success Than From Failure
“You learn way more from success than you do from failure because success teaches you the things that do work as opposed to eliminating one of the 10,000 things on the list that don't work.”
MacInnis: Meta-work yields zero business value and should trigger panic
“Every time you find yourself doing meta work, you should have a micro panic attack because you are burning precious time on something that yields no benefit to your business. It's a necessary evil, but it should be minimized. And so you asked about like, you k…”
MacInnis: Data-owning software platforms will capture most AI value by 2031
“And I think in the next five years, a lot of the value of AI is going to be most apparent and captured by the businesses that have the underlying data and tooling to do quote unquote deterministic things or perform tasks in the software world”
MacInnis: Most New AI Startups Will Fail Due to Platform Data Taxes
“I am skeptical as to the survivor, the survival rate of many of the AI companies that I see starting today because they're going to perpetually drink their data through a straw from other systems. And those other systems are never, ever, ever going to let othe…”
MacInnis: Product management, design, and engineering roles are converging
“The PM design and engineering jobs in their most coarse grained forms, not in their like, really find detailed forms, but in their core screen forms as roles are all converging.”
MacInnis: Successful Startups Find Traction Early Rather Than Through Endless Pivots
“Most companies, again, set aside the outliers. Most companies that find wild success find it pretty soon, find it pretty early. They find it because they were in a good market. They find it because the founder had an earned secret that they could use to build …”
MacInnis: Early-Stage Startups Should Never Take Money From Loss-Averse Funds
“Especially as an early stage company, don't do business. Don't take money from, Funds that are in any way loss averse, because that's where they get into this sort of pernicious misalignment of incentives you know, encouraging you to keep going because they do…”
Rippling introduces TalentSignal, an AI tool that evaluates employee performance
“There's a new product that we're just releasing called talent signal. It's the ability of this system to read the work product of employees and like marry the data that we have. On whom you've hired into your company at what job level with what, you know, all …”
Rippling's TalentSignal evaluates performance from work product, ignoring demographic data
“And so, TalentSignal, by reasoning from the work product only, Like it doesn't have access to demographic data. It doesn't know your race, ethnicity, you know, your age, your work location. It just knows this is the source code you wrote, or these are the cust…”
Building surface-level AI chatbots and copilots will not drive extra software subscriptions
“We didn't build a chatbot. We didn't build a co-pilot. We didn't build any of these surface level obvious capabilities. We're gonna build them. They'll be in there at some point. Who cares? It's not gonna sell a single extra subscription of software.”
MacInnis: Rippling CEO Parker Conrad lacks empathy when delivering directives
“One area where my CEO Parker spikes is like, he's very direct, does not pull any punches. He almost, you might even say lacks empathy when it comes to delivering a directive or difficult information to somebody.”
MacInnis: Effective second-in-commands enable CEOs to act with impunity
“The CEO job, the most successful CEOs act with impunity in the work environment in a way that number one, a good CEO doesn't really think about it. And number two, a good second in command does think about that and enable it.”
MacInnis: Every successful outcome is led by a deeply impatient founder
“Every successful outcome is led by a founder who is deeply impatient, really impatient.”
MacInnis: All teams at Rippling are deliberately kept understaffed
“All of our teams at Rippling are pretty deliberately understaffed and people feel it and they'll complain about resourcing, but like at the end of the day, a team of five that ought to be seven is way better than a team of nine or 10 that ought to be seven.”
MacInnis: The cure for company politics is keeping teams overloaded with work
“The cure to politics is not to lecture people about being apolitical. It's to make sure the team has too much to do.”
MacInnis: Parker Conrad approves every Rippling expense over $5
“Parker still approves every expense over five dollars personally. He still runs payroll for the whole company globally in our product.”
MacInnis: CEOs who embrace coaching perform worse as executives
“I'm friends with many CEOs who I've, you know, met over the years of having been one and then doing this job, and the folks who are really into the coaching and really into the touchy-feely stuff for themselves on the balance just have not performed as well as…”
MacInnis: Founders should ask for relevant experience rather than advice
“If you ask someone for relevant experience, then if they have some first advantage is that like you get to integrate their experience into your context, as opposed to trying to give them a bunch of context so that they can chew the cud for you and give you the…”