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MacInnis: All teams at Rippling are deliberately kept understaffed

Matt MacInnis · How to be effective up and down the org chart | Matt MacInnis (Rippling, Inkling, Apple) · Apr 25, 2024 · at 17:18

Matt MacInnis is COO of Rippling. He is explaining Rippling's headcount philosophy and why intentional understaffing prevents slack.

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“All of our teams at Rippling are pretty deliberately understaffed and people feel it and they'll complain about resourcing, but like at the end of the day, a team of five that ought to be seven is way better than a team of nine or 10 that ought to be seven.”

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