People, every show

Krista Anderson-Copperman

Operating Partner, TCV. On 1 show, 1 appearance. The Shows tab opens the full record on each.

operatorexecutiveinvestortcv.com ↗

Anderson-Copperman built her reputation scaling enterprise customer success over 14 years at Salesforce and subsequently served as Chief Customer Officer at Okta from 2014 to 2020, steering both companies through major growth and IPOs. Today, she works with growth equity firm TCV and sits on the boards of SaaS companies including Asana.

What they said4 Shows1

Everything Krista Anderson-Copperman said on any show that made the record, most notable first. Each card names its show and opens the statement there.

a16z Disclosure

Anderson-Copperman: Okta requires CSMs to source four qualified opportunities per quarter

“They have a metric that's around qualified opportunities that get to a certain stage in the sales process. So depending on who their accounts are, the size of their accounts that they're managing, we'll give them a metric that says, hey, if you've got five acc…”

Krista Anderson-Copperman Jan 2, 2019 ▶ 5:39 a16z Podcast | The Rise of the CCO

a16z Disclosure

Anderson-Copperman: Okta does not track Net Promoter Score

“So we don't track NPS at Okta.”

Krista Anderson-Copperman Jan 2, 2019 ▶ 24:25 a16z Podcast | The Rise of the CCO

a16z Insight

Anderson-Copperman: SaaS companies cannot survive without unified customer experience

“In the SAS model, they've got choice. And it's much easier to move, and they don't have to make those investments that they've made. So ensuring that they have this experience that is cohesive and unified, and they can move seamlessly within each function, bec…”

Krista Anderson-Copperman Jan 2, 2019 ▶ 2:20 a16z Podcast | The Rise of the CCO

a16z Prediction Not checkable as stated

Anderson-Copperman: Renewal ARR eventually exceeds new ARR in high-growth companies

“At some point in a high-growth company, that renewal number will be bigger than your new ARR every quarter, every year.”

Krista Anderson-Copperman Jan 2, 2019 ▶ 10:02 a16z Podcast | The Rise of the CCO

One line per show, most statements first. The link opens Krista's full record on that show: the calibration, argument clarity, speaking style and every statement made there.

Show	Role there	Eps	Statements	Record
a16zLEDGER	Operating Partner, TCV	1	4	—	full record on the a16z Podcast →