Krista Anderson-Copperman

Operating Partner, TCV · 1 appearance on the record.

computed by AI from the episodes · how this works → · full disclaimer →

operatorexecutiveinvestortcv.com ↗

Anderson-Copperman built her reputation scaling enterprise customer success over 14 years at Salesforce and subsequently served as Chief Customer Officer at Okta from 2014 to 2020, steering both companies through major growth and IPOs. Today, she works with growth equity firm TCV and sits on the boards of SaaS companies including Asana.

4statements → 1claims → 0claims resolved → 4.25/5average certainty → 2/5average debate potential →

1 not checkable as stated how the 1 claim stands · each chip opens the sources

1 prediction · 1 insight · 2 disclosures · every statement was checked. The prediction and assertions are the 1 claim: statements the public record can support or contradict. 0 are resolved, and 1 names no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

What they said4 Episodes1

Everything Krista Anderson-Copperman said on the a16z Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure

Anderson-Copperman: Okta requires CSMs to source four qualified opportunities per quarter

“They have a metric that's around qualified opportunities that get to a certain stage in the sales process. So depending on who their accounts are, the size of their accounts that they're managing, we'll give them a metric that says, hey, if you've got five acc…”

Krista Anderson-Copperman Jan 2, 2019 ▶ 5:39 a16z Podcast | The Rise of the CCO

Disclosure

Anderson-Copperman: Okta does not track Net Promoter Score

“So we don't track NPS at Okta.”

Krista Anderson-Copperman Jan 2, 2019 ▶ 24:25 a16z Podcast | The Rise of the CCO

Insight

Anderson-Copperman: SaaS companies cannot survive without unified customer experience

“In the SAS model, they've got choice. And it's much easier to move, and they don't have to make those investments that they've made. So ensuring that they have this experience that is cohesive and unified, and they can move seamlessly within each function, bec…”

Krista Anderson-Copperman Jan 2, 2019 ▶ 2:20 a16z Podcast | The Rise of the CCO

Prediction Not checkable as stated

Anderson-Copperman: Renewal ARR eventually exceeds new ARR in high-growth companies

“At some point in a high-growth company, that renewal number will be bigger than your new ARR every quarter, every year.”

Krista Anderson-Copperman Jan 2, 2019 ▶ 10:02 a16z Podcast | The Rise of the CCO

Appearances (1)

Episode	Date	Speaking time
a16z Podcast \| The Rise of the CCO	Jan 2, 2019	4m

Krista Anderson-Copperman

Appearances (1)

Turn any episode into a week of clips.