Anderson-Copperman: Okta does not track Net Promoter Score
Krista Anderson-Copperman · a16z Podcast | The Rise of the CCO · Jan 2, 2019 · at 24:25
Krista Anderson-Copperman, executive at Okta, explains why Okta measures customer satisfaction function-by-function instead of tracking an aggregate NPS score.
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“So we don't track NPS at Okta.”
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