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Net Promoter Score

also referred to as: nps

5 statements across 3 episodes · 1 bullish · 3 bearish · 5 people on the record · first statement Jan 2, 2019 by Alison Pickens · across every show →

Everything said about Net Promoter Score, oldest first

Jan 2, 2019 negative
Insight
Pickens: NPS is not always correlated with revenue outcomes
“We found that NPS isn't always correlated with revenue outcomes.”
Alison Pickens Jan 2, 2019 ▶ 23:22 a16z Podcast | The Rise of the CCO
Jan 2, 2019 neutral
Opinion
Shafiq: NPS belongs to the CEO, not the CCO
“I think the NPS is the company's core, it's the CEO's core, not the CCO's core.”
Hatem Shafiq Jan 2, 2019 ▶ 24:44 a16z Podcast | The Rise of the CCO
Jan 2, 2019 negative
Disclosure
Anderson-Copperman: Okta does not track Net Promoter Score
“So we don't track NPS at Okta.”
Krista Anderson-Copperman Jan 2, 2019 ▶ 24:25 a16z Podcast | The Rise of the CCO
May 30, 2025 negative
Assertion Contradicted
Wolf: UnitedHealth Group's Net Promoter Score is a dismal four
“Their NPS is four”
Daisy Wolf May 30, 2025 ▶ 27:02 Hey Tech, Come to Healthcare
Aug 9, 2026 positive
Assertion Not checkable as stated
Massa: Deploying AI sales agents tripled Kavak NPS and CSAT scores
“We tripled NPS and customer satisfaction score by putting the agent in front of the customer.”
Ale Massa Aug 9, 2026 ▶ 12:24 Kavak's Playbook for Rebuilding a Company Around AI
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