Hatem Shafiq

Chief Operating Officer, Databricks · 1 appearance on the record.

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Hatim Shafique was an early employee and executive at AppDynamics, serving as Chief Customer Officer prior to its Cisco acquisition. In 2017, he joined Databricks, where he has served as Chief Customer Officer and Chief Operating Officer.

6statements → 2claims → 0claims resolved → 3.83/5average certainty → 2.67/5average debate potential →

2 not checkable as stated how the 2 claims stand · each chip opens the sources

2 assertions · 2 opinions · 2 insights · every statement was checked. The predictions and assertions are the 2 claims: statements the public record can support or contradict. 0 are resolved, and 2 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

What they said6 Episodes1

Everything Hatem Shafiq said on the a16z Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Opinion

Shafiq: Chief Revenue Officers and sales teams are inherently short-term focused

“The CRO, however good they are, their organization is very short-term focused.”

Hatem Shafiq Jan 2, 2019 ▶ 8:27 a16z Podcast | The Rise of the CCO

Insight

Shafiq: Early-stage companies either severely under-invest or over-invest in customer success

“One thing I learned is companies that are younger tend to be on the extreme ends. Either they're not investing enough in customer success because they're like, what is this? I don't understand this. Is this just support? We have the sales team to actually go c…”

Hatem Shafiq Jan 2, 2019 ▶ 18:43 a16z Podcast | The Rise of the CCO

Insight

Shafiq: Pure customer obsession without structured financial models fails at scale

“So, not having a proper model and just, I'm customer obsessed, so I'm just doing it, doesn't really work at scale.”

Hatem Shafiq Jan 2, 2019 ▶ 19:48 a16z Podcast | The Rise of the CCO

Opinion

Shafiq: NPS belongs to the CEO, not the CCO

“I think the NPS is the company's core, it's the CEO's core, not the CCO's core.”

Hatem Shafiq Jan 2, 2019 ▶ 24:44 a16z Podcast | The Rise of the CCO

Assertion Not checkable as stated

Shafiq: High-growth companies derive over half their revenue from existing accounts

“You take any good growing company that is growing at whatever, 50, 60% or higher, half or more than half of their revenue comes from existing customers, which means renewal is just not a part of the game.”

Hatem Shafiq Jan 2, 2019 ▶ 3:35 a16z Podcast | The Rise of the CCO

Assertion Not checkable as stated

Shafiq: Most customer success expenses must be classified as COGS, not CAC

“You could account for some of this as CAC depending on how much of upsells they're driving. And if you actually have a formula, That, you know, is put against the new ARR that they're able to drive, and you might be able to justify it as CAC. But mostly it's C…”

Hatem Shafiq Jan 2, 2019 ▶ 14:46 a16z Podcast | The Rise of the CCO

Appearances (1)

Episode	Date	Speaking time
a16z Podcast \| The Rise of the CCO	Jan 2, 2019	9m

Hatem Shafiq

Appearances (1)

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