Anderson-Copperman: Renewal ARR eventually exceeds new ARR in high-growth companies
Krista Anderson-Copperman · a16z Podcast | The Rise of the CCO · Jan 2, 2019 · at 10:02
Krista Anderson-Copperman, a SaaS customer executive, discusses why customer success and the Chief Customer Officer role are critical early on in high-growth technology companies.
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“At some point in a high-growth company, that renewal number will be bigger than your new ARR every quarter, every year.”
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