Everything Jyoti Bansal said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Category leaders win on superior sales culture rather than pure product
“Normally what happens is like the number one company Is number one, not just because they have great product, but because they also have a very strong sales culture and DNA. No, most of the time you do want someone who is like spent. So they know what good sal…”
Board misalignment over long-term vision was a factor in selling AppDynamics
“But if I have investors who don't want to do that for the longterm, we want to do in something different vision for what the company should be. Then you're kind of misaligned and that creates a big execution and uncertainty and risk. Unfortunately, we had thos…”
Bundling software modules destroys internal accountability by hiding inferior underlying products
“But we create a model that we don't bundle things. So each of these modules are sold on their own to create accountability. They will never be best of breed in them. If we don't have accountability to the customer, the minute we bundle it, then you can have li…”
Bansal: Investors treat second-time founders as instant experts despite unchanged abilities
“You know, you have an exit and the next day, you know, you start a company, you're second time CEO now. And just psychologically now everyone thinks you're an expert on everything because now you're second time CEO. So even though you are really the same perso…”
Bansal: Pure top-down sales fail without developer bottom-up adoption
“That doesn't work anymore, because if you just go to go to the someone who's a decision maker, And unless you have bought buy-in and already ground up adoption from developers and the practitioners, no decision maker wants to give a tool or a product to their …”
Bansal: Product-market fit is misleading and should be called product-market sales fit
“It's a little bit misleading to just call it product market fit. We should call it product market sales fit.”
Bansal: Allocate two-thirds of engineering to current TAM, one-third to expanding TAM
“Two-thirds of our engineering investment should go with our existing TAM. And the one-third of our engineering investment, we should keep putting on expanding our TAM always.”
Bansal: AppDynamics rejected two Cisco acquisition offers before accepting the third
“We looked at the offer and actually we decided to say no to the first offer. They came back with a second offer, which we said no to, and then they came back with a third offer, which at that point, it was the right thing to do for all shareholders involved, f…”
Bansal: Operating public is healthier than staying private past 1,000 employees
“In IPOs and being public companies, it does bring some kind of discipline and rigor that you need at a larger scale. Like once you start getting that scale of like, you know, a thousand plus employees, I do think operating as a public company is healthier than…”
Bansal: AppDynamics told each department to operate as if others were failing
“At AppDynamics, you know, it was a bit controversial, but I, what I used to tell the teams was like, I would go to the product team. And I'll tell the product team that you've got to assume that our sales team is, is not going to, there will be times when they…”
AppDynamics fired Netflix as a customer to protect its engineering capacity
“Some point in time, and that was the hardest decision I probably ever made, we decided to lose them. They were so much bigger than our customer number, you know, like they were customer number one in terms of their size, and our customer number two to 20 combi…”
Enterprise product-market fit requires delivering verified ROI to 25 distinct customers
“For most enterprise software products over time, the rule of thumb that I've learned is that if you have delivered value to 25 customers, you have a very strong product market fit.”
Technical founders should hire a senior sales leader before individual reps
“If you don't have experience managing salespeople, try not to learn as on the job for the first time there. If you can, you know, you have the money and ability to recruit a senior person, do that because you're de-risking your learning and a lot of things tha…”
About half of venture capital investors chase hot deals purely from FOMO
“Because, you know, half of them are, of the investors are just, oh, this is a hot deal. I need to chase it. And they don't really fundamentally believe in the problem or you”
Most startup board members lack the domain expertise they believe they possess
“Most of the time, board members have, don't have the domain expertise, or the industry expertise, or the expertise. They think they might, you know, that's a problem.”
Harness completely rewrites all acquired startup codebases within six months
“Whenever we acquire a small company, we rewrite the code completely in six months to on our platform. So the, all the old code goes away on our platform.”
Bansal: Only about ten companies globally excel at software delivery and CI/CD
“There are only, like, maybe 10 companies in the world who are very good in software delivery, where, like, you know, CI, CD, software delivery, their shipping code very fast, and these are, like, your Googles, and Facebooks, and Amazons, and Netflix, and they …”
Bansal: Second-time founders cannot just rehire former stars for early startups
“Most of those people, you know, it's great that they've been now, you know, significantly you know, grown in their careers and where they are in their journeys and work. So for them to come into a very early startup, you know, many times doesn't make sense. Li…”
Bansal: Sales transitions from 80% hustle at $1M ARR to 90% machine at $25M+
“Getting to the first million of revenue, I would say is about 80% hustle and maybe 20% machine and process in there. Getting from a, you know, let's say a million to ten million dollars of revenue will be part maybe, you know 60% hustle and 40% machine. When y…”
Bansal: $0-$1M ARR is product-market fit; $1M-$10M ARR is product-market-sales fit
“Your zero to one is a product market fit phase and you know, one to ten million dollars is product market sales fit phase.”
Bansal: Startups must replace sales staff unable to shift from hustle to machine
“During all of those phases, you know, if you don't have the right people who can transition from that, you know, 90% hustle to 90% machine, then you may have to change people as well, right?”
Bansal: Startups reach product-market sales fit between $1M and $10M ARR
“I would roughly think getting to your zero to the first million ARR You are in the phase one of product market fit. Annual recurring revenue, which is like, you know, do you have a product someone will buy and it's solving some pain. Then you're like, you know…”
Bansal: Spending 10–15% on Services Optimizes Enterprise Software Adoption
“We found the right balance was about 10 to 15%. So like if we, if in our products, if like, you know, people are buying, let's say they're spending a million dollars with us on the software and they spend like, you know, a 100,000 dollars or 10 to 15% on it, o…”
Bansal: New enterprise products have three sales phases based on customer count milestones
“The sales learning covers three phases. One is the, my first 25 customers for the product. 25 to, that's like phase one, which is very, very, almost the founders are selling. Yes, there's the 25 to a hundred customers, and then there's a hundred, after a hundr…”