Jeffrey Harris
CEO, Inte Q. On 1 show, 1 appearance. The Shows tab opens the full record on each.
founderexecutivespringbig.com ↗
Jeffrey Harris founded SpringBig in 2012, scaling it into a customer loyalty and CRM platform for cannabis dispensaries before taking it public via a SPAC. He previously founded and continues to serve as CEO of data-driven customer relationship firm Inte Q.
1shows
1appearances
21statements
3resolved
3supported
0contradicted
100%fully supported
Everything Jeffrey Harris said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Harris: SpringBig tells overactive clients to text less for long-term retention
“So we will actually go to clients as crazy as it sounds to say, Hey, you're texting too much, right? Because you're not seeing the value from it. Cause at the end of the day, I'd much rather have that client for five years and get them to generate a little bit…”
Harris: HubSpot Lacks Built-In Loyalty Programs and SMS Marketing Segmentation
“What we created is a unique SaaS platform that helps our retail clients and cannabis manage their loyalty program, which is something HubSpot doesn't offer. And then through that loyalty program, we create a lot of different segmentation for them that they can…”
Harris: SpringBig clients pay an average of $18,000 annually
“So they pay us on average about 18,000 dollars a year.”
Harris: SpringBig client monthly spend ranges from $450 to $60,000
“We have some guys that are actually paying 20, 30, even 60,000 dollars a month, and we have some paying as low as four 50 a month.”
Harris: A single SpringBig retailer sent 16M+ SMS in January
“Particular retailer sent out over sixteen million messages in the month of January.”
Harris: SpringBig MRR is 70% SaaS and 30% overage fees
“So about 70% of SAS and about 30% of overage, which we actually like that mixed percentage.”
Harris: SpringBig Bootstrapped Until Late 2017, Raised $20M Since
“So we raised about twenty million dollars since the end of 17. So we bootstrapped it till the end of 17, and then we said, you know what, let's get some partners in here.”
Harris: SpringBig reaches 27 to 28 million consumers
“So it's a way for brands with our twenties now, 27, twenty eight million consumers.”
Harris: SpringBig Sales Reps Target 10 Monthly Deals With No Miss Penalties
“So we set quota at 10 deals per sales rep per month is the quota. And we don't penalize them if they don't hit quota. They just have an accelerator when they go over quota from the standpoint of making more commission on the 11th deal, the 12th deal, the 13th …”
Harris: SpringBig sees about 0.5% monthly gross revenue churn
“On a monthly basis, anywhere between a half a percent.”
Harris: SpringBig achieves around 105% net revenue retention
“So we run about a negative five percent. So about a 105%.”
Harris: SpringBig fluctuates around breakeven on a monthly basis
“So I think, you know, we're running, give or take, depending on the month, we're running either a little bit in the red or a little bit in the black.”
Harris: SpringBig adds 30 to 35 customers monthly
“We add 30 customers, 35 customers a month right now, and it's going to go up.”
Harris: SpringBig Customer Acquisition Cost Is Under $3,000 All-In
“Yeah, so it's about all in. It's a little less than 3000 dollars, so we're breaking even.”
Harris: SpringBig Launched in 2012 for SMBs Before 2017 Cannabis Pivot
“So we launched it in 2012, but when we launched it was originally for small business, like pizza shops, yogurt shops, nail salons, hair salons, and we decided to pivot to cannabis in early 17. So we're kind of like on spring big two point oh, which kicked off …”
One line per show, most statements first. The link opens Jeffrey's full record on that show: the calibration, argument clarity, speaking style and every statement made there.
| Show | Role there | Eps | Statements | Record | |
|---|---|---|---|---|---|
 TOP FOUNDERSLEDGER | CEO, Inte Q | 1 | 21 | 100% 3/3 | full record on Top Founders → |