Everything Bill McDermott said on any show that made the record, most notable first. Each card names its show and opens the statement there.
McDermott: Replicating a ServiceNow app with LLMs costs 10x more
“We've actually done the math on this. And so for a simple application on our platform, it would be 10 times greater in cost to try to replicate it with a language model.”
McDermott: Cybercrime is a $1 trillion per month global problem
“U.S. Is the world's largest economy, China's number two, and cybercrime is number three. It's a one trillion dollar a month problem.”
McDermott: Single-function SaaS faces high AI risk; platforms remain safe
“So if you think about companies that do something that span multiple departments or are a serious system of record,
That is very hard to replicate.
They're safe, and they'll, they'll be a part of the future.
If you're serving one function, and what you do is n…”
McDermott: 2.2 billion AI agents will enter the workforce within years
“There'll be 2.2 billion of these agents entering the workforce in the next couple of years. And so, you know, there's going to be a lot more agents than there will be people.”
McDermott: ServiceNow customers will build 1 billion apps within two years
“There's going to be a billion apps built in the next two years by the customers we serve on our platform.”
McDermott: Generative AI is an undeniable secular shift driving enterprise tech
“And if you believe like I do, that this is now a secular movement that's undeniable. And one that will fundamentally change the enterprise, then you'd have a bull case on NVIDIA and all companies in the enterprise that can be generative AI market leaders.”
McDermott: Modernizing legacy data centers is a $7 trillion market opportunity
“For example, you know, there's a seven trillion dollar opportunity just in reinventing data centers that have existed in a similar fashion for the last half century.”
McDermott: AI agents manage 90% of ServiceNow's customer service cases
“90% of our customer service cases now are managed by agents. And, you know, that, that means like only 10% are actually involving people.”
McDermott: Enterprises will no longer add headcount without a clear ROI case
“And they're not going to add them anymore, meaning people, without a clear ROI case.”
McDermott: Enterprise leaders forgive human mistakes, but never software errors
“People that run businesses understand that people make mistakes. They never will forgive software for making a mistake.”
McDermott: Xerox had cloud computing ideas but lacked singular focus
“And if you think about cloud computing and distributing things on demand, Xerox had all those ideas, but didn't necessarily lean into them with a single purpose at the time. I think that could have made a really big difference.”
McDermott: 80% of enterprise digital transformation investments fail to deliver positive ROI
“And 80% Of those billions of dollars that got invested by these companies in digital transformation has failed to deliver a positive ROI return on investment.”
McDermott: ServiceNow hosts over 85B workflows and 7T transactions
“Right now I believe the last time I looked at it was more than eighty-five billion workflows are in flight as we're having this podcast, and
We got seven trillion transactions happening on that platform.”
McDermott: Customer Relationship Management is ServiceNow's fastest-growing TAM
“We serve everything from IT to the employee experience to our fastest growing TAM, Customer Relationship Management, obviously all the work that the creators do.”
McDermott: Only 11% of Brazilian companies have moved past AI experimentation
“But like in the case of Brazil, as an example, only 11% of the companies since that was last night's meeting have actually gotten past the experiment phase where they're doing experiments.”
McDermott bought a deli at age 16 on a $5,500 promissory note
“I bought the business for 5500 notes, 7000 with interest. If I make the payments, I keep it. If I miss a payment, they take everything away from me.”
McDermott starts his workday with 17 meetings with quota-carrying sales reps
“For example, yesterday I started my day with 17 conversations with 17 quota carrying reps.”
Bill McDermott
Big Technology 3
No Priors 1