Everything Ariel Cohen said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Cohen: Nobody will use Concur, Amex GBT, or Salesforce by 2028
“In five years from now, nobody is using, going to use Conquer and Emacs. Nobody, by the way, nobody is going to use Salesforce.”
Cohen: Form-based software like Salesforce will be obsolete within 10 years
“I think I called out Salesforce back then, as I cannot imagine people using something like this in the next 10 years. I think AI accelerates this.”
Cohen: Sierra, OpenAI, and Anthropic Fail at Complex Vertical AI Needs
“There is nothing even remotely closed to what is needed when you go to a complex vertical out there. Okay. And it's definitely not in the kind of Sierra level, but even if you take it to the level of the APIs, If I'm kind of taking an anthropic and an open AI,…”
Cohen: Market obsession with LLM infrastructure is misdirected as models commoditize
“I think if we'll move from the LLM infrastructure discussion, which I think people are obsessed there, which I actually don't think it's an important discussion. It's also a very commoditized kind of thing.”
Cohen: Navan will ultimately capture the entire corporate travel market
“And I think as the, as long as we will service our customers and our users, the business will continue to gain share. We're going to take the entire market. I really believe in it.”
Ariel Cohen: SAP and Salesforce haven't innovated since the 90s and 2000s
“I think the last time that SAP innovated something was in the nineties, and the last time that, that Salesforce innovated was in the beginning of 2000.”
Cohen: SAP and Salesforce have not innovated in decades
“Salesforce and SAP, which are not innovating. I think the last time that SAP innovated something was in the nineties, and the last time that the, that Salesforce innovated was in the beginning of 2000.”
Cohen: Navan is seeking Slack alternatives due to declining product quality
“The team right now is looking for alternatives. Not because you know, we love Slack. But you can see that over time, the search works a little bit, you know, worse. The buttons are moving to the wrong places. I care a lot about product and design. And I think …”
Cohen: Public status gives payments companies a major capital advantage
“In the payments business, I think there is huge, huge advantage to be a public company in the way that you are actually raising capital for that part of the business compared to being a private company. I think if you kind of go too long in the payments busine…”
Cohen: Avoiding margin scrutiny in private markets builds weak businesses
“This mechanics of maybe it's better to be in the private market because nobody will look at how I'm defining revenue, or what's gross margins, or what contribution margin, I think it doesn't create a good business.”
Cohen: Navan's internal AI routing is shifting significantly toward Google models
“We've seen our agentic platform, Cognition, plays between models based on who will give you the best answer, and actually we saw movement much more to Google recently. A lot of the transactions with Edge, which we didn't release yet, but you know, we have it i…”
Cohen: Navan's co-founder vibe-coded their expense product in six hours
“I gave the team a challenge, and actually Ilan, my co-founder, obviously took it first and did it over the weekend to vibe code our expense product. And it took him six hours to do that.”
Cohen: 28 of 30 investors claimed business travel would never return
“We've talked probably with 30 investors. 28 of them told us that travel will never come back.”
Cohen: Navan's current gross margin is 75%
“Our gross margins today are 75%.”
Cohen: Navan achieves up to 100% travel attainment versus industry's 40-50%
“It's I think that it goes by Segment more of the higher end of the market, what we are calling named enterprise, and even mid-market will get 100% attainment. As you start to go down market, you are getting more towards the 80% attainment, and even that number…”
TripActions Was Among the First Tech Unicorns to Conduct COVID Layoffs
“We are one of the first, I would say, unicorns to do layoffs, just because usually I think in TripActions we are executing really well.”
Ariel Cohen Predicts Business Travel Will Rebound Stronger Post-COVID
“I have strong belief that people, once it is done, will get back to travel, to business travel, even in a stronger way.”
Cohen: Navan has only lost six enterprise customers ever; five returned
“In the history of Navan, we lost six enterprise customers. Five of them are back, ok?”
Cohen: Navan's AI handled 55% of support chats during JFK shutdown
“55% of the chats were run through Eva, ok? Our call center, in the worst time during this event, The wait time was 16 minutes, one six.”
Cohen: LLM Travel Demos Are Nowhere Near Production Readiness
“It's all of the cute demos that you sometimes see by LLMs, like you can book your trip, whatever, or you can, it's really nice cute demos. Trust me. It's not even remotely close to being there.”
Cohen: Navan's deep travel ticketing plumbing creates an unassailable moat
“An area that I actually think it's almost impossible to disrupt us is the travel side. To create the infrastructure that we've created to bring the content into the platform, the plumbing there, I don't think that people fully understand the plumbing that you …”
Ariel Cohen: Building Navan required sacrificing early family time
“It wouldn't. It wouldn't. That's the price. That's the price.”
Cohen: Companies that fail to adopt AI will not survive
“I would say maybe AI is eating the world and eating software, and companies that will not join the party will not be around.”
Cohen: Navan co-founder is building products to obsolete our current suite
“Actually, my co-founder right now is running two projects That are making a, basically a lot of what we've done to date obsolete, and I think that's how you maintain innovation.”