Cohen: Navan's AI handled 55% of support chats during JFK shutdown
Ariel Cohen · 20VC: From $6.2BN Market Cap to $2.8BN: What Is Not Translating About Navan's Public Story | Are Any Public Company CEOs Actually Happy? | Why Navan Built It's Own Customer Service AI and What it Could Mean For Customer Service AI with Ariel Cohen · Feb 7, 2026 · at 19:44
Ariel Cohen is the co-founder and CEO of Navan. He highlights how Navan's proprietary AI handled customer travel disruptions during a severe weather event across East Coast airports.
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“55% of the chats were run through Eva, ok? Our call center, in the worst time during this event, The wait time was 16 minutes, one six.”
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