SupportBee
company on 2 shows · 12 statements across 1 episodes · said 23 times in 2 episodes since 2020
Top Founders 16 
Startups For the Rest of Us 7
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Top Founders 16Startups For the Rest of Us 7
2021 7 mentions in 1 episode
2020 16 mentions in 1 episode
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12 statements about SupportBee, every show
Mohan: SupportBee average customer pays about $100 per month
“So they pay about a hundred dollars a month.”
Mohan Finds SaaS Buyers Overestimate Ticket Volume Compared to Seat Count
“We experimented actually with a ticket volume based model. And while we thought it was great, a lot of our customers thought it was great. We found out that people really tend to overestimate the ticket volume. So they tend to be much more aware of how many pe…”
SupportBee Generates Approximately $45K in Monthly Recurring Revenue
“So it's about 45,000 a month. Some of them are on annual, some of them are on monthly, but that's the average.”
Mohan: SupportBee operates with four full-time employees and two transitioning contractors
“So I'd say four people full-time and then two people who are transitioning from part-time to full-time.”
SupportBee Reached $45k MRR Without Ever Investing in Marketing or Sales
“We have to our own detriment. We've never really invested anything in marketing. We've never had a sales team and it's great that we got so far, but I think we sort of want to shake things up a bit now.”
SupportBee Ranks Above Zendesk and HubSpot for 'Support Ticket Software'
“You're number one organic, and you're beating HubSpot and Zendesk and others.”
Mohan: SupportBee signs up about 120 free trials per month
“I think we sign up about and this number has stayed fairly constant which is what we want to grow now. It's about a 120 a month.”
Mohan: SupportBee converts around 10% of free trials to paid
“I'd say about 10%, so like 12 to 15, something like that.”
Mohan: SupportBee maintains 2.5% to 3% monthly revenue and logo churn
“So on a monthly basis, the revenue churn looks about 2.5 To three percent, and I think the lower churn is about similar, three-ish percent.”
Mohan: SupportBee grew revenue approximately 30% over the past year
“So we did do some upgrades for some old customers and that helped us grow a bit in the last 12 months. I'd say about 30% or so.”
Mohan: SupportBee will avoid venture capital but consider revenue-based financing
“Not at the moment because I think I'm pretty I think unlike 10 years back now, I know what story sort of you need to sell. So not at the moment. But let's, I'm curious to see how things pan out in the next 12 months, and based on that, if we need to, then yes.…”