Mohan Finds SaaS Buyers Overestimate Ticket Volume Compared to Seat Count
Ana Mohan · SupportBee Ticket Software Hits $45k MRR, Bootstrapped, how? · Aug 5, 2020 · at 3:44
Ana Mohan, founder of customer support SaaS SupportBee, explains why the company abandoned usage-based ticket pricing in favor of per-seat pricing.
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“We experimented actually with a ticket volume based model. And while we thought it was great, a lot of our customers thought it was great. We found out that people really tend to overestimate the ticket volume. So they tend to be much more aware of how many people are going to be versus how many tickets they're going to have.”
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More from Ana Mohan
SupportBee Reached $45k MRR Without Ever Investing in Marketing or Sales
“We have to our own detriment. We've never really invested anything in marketing. We've never had a sales team and it's great that we got so far, but I think we sort of want to shake things up a bit now.”
Mohan: SupportBee will avoid venture capital but consider revenue-based financing
“Not at the moment because I think I'm pretty I think unlike 10 years back now, I know what story sort of you need to sell. So not at the moment. But let's, I'm curious to see how things pan out in the next 12 months, and based on that, if we need to, then yes.…”
SupportBee Generates Approximately $45K in Monthly Recurring Revenue
“So it's about 45,000 a month. Some of them are on annual, some of them are on monthly, but that's the average.”
Mohan: SupportBee signs up about 120 free trials per month
“I think we sign up about and this number has stayed fairly constant which is what we want to grow now. It's about a 120 a month.”