SaaS Retention
topic on 3 shows · 3 statements across 3 episodes
the Official SaaStr Podcast 
Top Founders 
20VC
3 statements about SaaS Retention, every show
Simons: Ecosystem extensions drive higher core SaaS product retention
“If they do get access to that and it does solve a problem, it means that both the core product is more valuable to them. And the core product from a retention perspective is even stickier because you've got JIRA and then you have three or four things that are …”
Campbell: Annual SaaS contracts achieve 30% better retention than monthly plans
“Your annual contracts will typically have 30% better retention overall compared to monthlies. And then quarterlies basically have typically a 20% better retention rate than those monthlies.”
Skok: High retention requires doing work for less capable customers
“Some of them are not going to be actually great at competencies of using the product itself. And if that's the case and you really want to care about getting high retention rates, recognize that you're probably going to have to do some of that for them and wit…”