SaaS retention
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 4, 2018 by David Skok · across every show →
Everything said about SaaS retention, oldest first
Sep 4, 2018 positive
Skok: High retention requires doing work for less capable customers
“Some of them are not going to be actually great at competencies of using the product itself. And if that's the case and you really want to care about getting high retention rates, recognize that you're probably going to have to do some of that for them and wit…”