Prepared automates non-emergency calls and provides AI co-piloting for 911 dispatchers
“We have a set of tools that totally offload mundane work off of a nine-on-one call taker, right? Things like noise complaints, parking tickets, non-emergency traffic, or back-end processes like quality assurance. We will do that completely. And then on emergen…”
Chime: Prepared grew to 1,000 emergency call centers across US
“We got from zero to a thousand centers across the country. It was about six of the U.S. On our platform really, really quickly.”
Chime: Prepared replaces 7-minute human translation delays with instant AI
“A language like Vietnamese could have a whole time of seven minutes for a human interpreter. Whereas where we come in and we just translate it instantly.”
Chime: Prepared on track to process over 20M emergency calls in 2025
“We're on a rate this year to process over twenty million calls, right?”
Prepared AI translation enabled 911 dispatch before human interpreter connected
“Call comes in, it's in Mandarin, and they hit the human interpreter like they normally would, and they just wait because they forget they have prepared, and then they look up, and they're like, okay, I have the transcription, and they could tell the guy was re…”
Chime: Hosting All Data Domestically Is Unique in Public Safety Tech
“One is everything's in the U.S. You know, you would think is fairly common, but is unique in the space.”
Prepared Does Not Train AI Models on Customer Emergency Data
“But we don't train on the data.”
Chime: Emergency supervisors monitor 10 to 20 AI calls simultaneously
“You can have a person in some cities I've selected to do this monitoring. You know, 10 to 20 calls at once.”
Prepared deployed software at 911 centers within 24 hours of signing
“We've had centers that have literally signed and the next day are deployed and using it. So that was the quickest effort, 24 hours.”
Half of Prepared's team comes from 911 and public safety backgrounds
“So you can think of us culturally as like half of the business is just technologists, people that, you know, come from the valley, et cetera, and or from fast growing startups and Product engineering, et cetera. The other half of the business comes from nine o…”
Prepared closes Series C, raising ~$130M in total funding
“We're rapidly approaching a 150 people, which is great. And then we just closed Series C, which we were excited about. So we raised roughly a hundred and thirty-ish million in funding.”
Chime: Future 911 dispatchers will operate like air traffic controllers
“I think in the future, nine-one-one operators become more like air traffic controllers, and they'll be able to focus on what they're really good at, just being an empathetic ear to the caller, and everything in the background is just being done, and the entire…”
Chief Gennaro: New tech will stream live 911 calls directly to officers
“Soon as someone calls nine one, the officer in the field is going to be able to hear that nine one call come in as it's actually coming in.”
Sheriff McMahill: Tech integration eliminates 1 to 3 minute emergency response lag
“So that lag time of a minute, three minutes is removed on the most critical calls that we have when our officers are responding.”