Michael Chime is co-founder and CEO of Prepared, an AI public safety platform. He explains how human-in-the-loop oversight works for voice AI agents handling non-emergency traffic.
“You can have a person in some cities I've selected to do this monitoring. You know, 10 to 20 calls at once.”
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More from Michael Chime
AssertionSupported
Chime: Prepared replaces 7-minute human translation delays with instant AI
“A language like Vietnamese could have a whole time of seven minutes for a human interpreter. Whereas where we come in and we just translate it instantly.”
Michael ChimeJun 27, 2025▶ 6:07How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
AssertionNot checkable as stated
Prepared AI translation enabled 911 dispatch before human interpreter connected
“Call comes in, it's in Mandarin, and they hit the human interpreter like they normally would, and they just wait because they forget they have prepared, and then they look up, and they're like, okay, I have the transcription, and they could tell the guy was re…”
Michael ChimeJun 27, 2025▶ 11:04How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
Insight
Chime: Fragmenting public safety data across multiple systems impairs AI safety
“I think, like, I can't think of a better word, but I think it could be dangerous in the future if you don't bring them together, because AI is only as good as the data you give it. So if you silo all these pieces of information into eight different systems, it…”
Michael ChimeJun 27, 2025▶ 22:08How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
AssertionSupported
Prepared automates non-emergency calls and provides AI co-piloting for 911 dispatchers
“We have a set of tools that totally offload mundane work off of a nine-on-one call taker, right? Things like noise complaints, parking tickets, non-emergency traffic, or back-end processes like quality assurance. We will do that completely. And then on emergen…”
Michael ChimeJun 27, 2025▶ 0:28How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
AssertionSupported
Chime: Traditional 911 dispatch infrastructure assumes incoming calls are landlines
“The system that they're using every day built on the assumption that calls are landlines, that they were that outdated.”
Michael ChimeJun 27, 2025▶ 2:09How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
Disclosure
Chime: Prepared grew to 1,000 emergency call centers across US
“We got from zero to a thousand centers across the country. It was about six of the U.S. On our platform really, really quickly.”
Michael ChimeJun 27, 2025▶ 4:03How AI Will Impact Emergency Response: The Tech That Could Soon Save Your Life w/ Michael Chime
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