Power Users

“And so we expect that like for, yeah, for the average user, it will feel dramatically different. Maybe for the kind of upper echelon of power user, it may not feel as different.”

“And this is interesting, and this is helpful to build retention, because by giving people and bestowing some kind of status, if you will, for power users, the more likely you're able to incent them to continue that status.”

“Companies tend to optimize for the power user. And I think that's the thing that you don't have to do. That's like the exact opposite of what you should be doing. And it's very hard to do that well. So if you're just a developer leading a company like that, th…”

“Particularly when we are using data effectively as our sales team, which means that we're trying to talk to heavily engaged users, power users, if you will, those that have the potential to be champions internally like to ask. What's preventing you from sharin…”

“You actually probably don't need to get to that first kernel of an idea, right? But later on, you sort of hone it, you learn more, you discover who your power users might be.”

“And when you look at kind of the history of Dick, for example, I think what happened is there were, you know, dozens and hundreds of power users that took over the community And basically resisted change for the better of the business going forward, right?”

“I think the conflict comes once you expand from the niche to the masses. Suddenly you might have new types of products on there that, you know, kind of the core sellers that were there early on say, listen, you know, that doesn't belong to our community or, Yo…”