power users

“I think the conflict comes once you expand from the niche to the masses. Suddenly you might have new types of products on there that, you know, kind of the core sellers that were there early on say, listen, you know, that doesn't belong to our community or, Yo…”

“And when you look at kind of the history of Dick, for example, I think what happened is there were, you know, dozens and hundreds of power users that took over the community And basically resisted change for the better of the business going forward, right?”

“And this is interesting, and this is helpful to build retention, because by giving people and bestowing some kind of status, if you will, for power users, the more likely you're able to incent them to continue that status.”